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BAD HOTEL
01/20/2008We were in buffalo due to a sick relative at the children's hospital. we chose to stay at the best western due to price. not worth it. the decor ...
We were in Buffalo due to a sick relative at the Children's Hospital. We chose to stay at the Best Western due to price. Not worth it. The decor was outdated and dirty. The walls looked like they needed a fresh coat of paint. The room was supposed to be nonsmoking but it reeked of cigarette smoke. We also had to get a crib for our son. We assumed that this would be free as most hotels. No where did they say we would be paying 7.00 a night for this. Originally we were only going to stay one night but due to the seriousness of my nieces illness we stayed longer. When we got the original bill for the stay there was no change for the crib. However, when we extended our stay and got the final bill I saw the charges. I called the front desk and got nowhere. They were very rude and unprofessional. It was not about the money but I think it should be stated that there is a charge for a crib. It was nowhere in their ripped up and dirty hotel guide. I called the 1800 number and filed a formal complaint. The hotel never apologized and said basically tough luck. The Best Western chain did send us a gift card. However, we will not use it at this place that is for sure. We go to Buffalo a lot and will never ever stay here again.
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Not Recommended
12/08/2007The hotel location is questionable and the hotel over-priced. worst, however, was having to climb over a drunk one morning outside the front door and finding my car windows ...
The hotel location is questionable and the hotel over-priced. Worst, however, was having to climb over a drunk one morning outside the front door and finding my car windows smashed in. Hotel management admitted its security camera was not working. They only helped me clean up and find a Home Depot to patch up my car - - no offer to discount my room or pay my expenses. The trip was very costly to me and shortened due to the problem. I will never stay there again, and I travel to Buffalo a lot. Buyer beware.
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Not Recommended
12/08/2007Hotel is in questionable area and was over-priced. the worst part was climbing over a drunk one morning outside the front door and finding my car's windows smashed ...
Hotel is in questionable area and was over-priced. The worst part was climbing over a drunk one morning outside the front door and finding my car's windows smashed in. The hotel management's only response was to help me clean it out and find a Home Depot for repairs--no offer of a room discount or an incentive to return. Even after a letter of complaint they did nothing. Classic story of poor customer service. This stay was very costly for me and shortened my stay. I will never stay there again, and I travel to Buffalo a lot.
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