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What Great Service!
06/08/2010We stayed here after having issues with another facility. the manager on the site was extremely polite and very courteous. we were traveling with a small child and he went ...
We stayed here after having issues with another facility. The manager on the site was extremely polite and very courteous. We were traveling with a small child and he went out of his way to even help us into our room. After we had got our selves settled in, the manager called about an hour later to see if everything was okay and if we needed anything. The free breakfast was fantastic! Our room had appeared to have been remodeled. There was even a little sitting area in the room, which was nice to sit and read and look out the window. There was asmall playground on the property which our little tot enjoyed! The beds were comfortable, and we were still close to town to walk or catch the shuttle in Estes. We travel to Estes park frequently, and we will definetly be staying here again!
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YOU CAN DO BETTER
09/11/2008We just completed a 5 week motorcycle road trip. most of the hotels we stayed in were best western properties. this hotel was by far the most disappointing. first of ...
We just completed a 5 week motorcycle road trip. Most of the hotels we stayed in were Best Western properties. This hotel was by far the most disappointing. First of all let me say that most, if not all, of the hotels in Estes Park are very nice, even the Super 8 chain looked to be high class, so for the price - stay somewhere else other than this Best Western. Because we were on bikes we had a few ""special needs"" as to parking, etc. We were told that we couldn't park here, you can't leave your trailer there, no you can't drop your luggage in the lobby, no we don't know when your rooms will be ready. the ""no"" and ""can't do"" list went on and on. The hot tub is locked, you have to go to the front desk to get the key, it's only big enough for maybe 4 small adults and you are limited to a 15 min. stay. The rooms are nice, but we had an inside room off a hall where the door to the outside would slam shut everytime someone went through it - therefore, we endured slaming most of the night and the wee hours of the next morning. Stay somewhere else!
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BEWARE! Customers treated with NO human dignity or respect!
12/17/2007My husband and i booked this hotel for my daughter's honeymoon as a gift. we then called and spoke directly to the hotel so there would be no surprises. ...
My husband and I booked this hotel for my daughter's honeymoon as a gift. We then called and spoke directly to the hotel so there would be no surprises. We had paid for the whole thing up front.
Apparently an associate communicated improper information to us, so the hotel manager started verbally and physically harassing my kids rather than take it up with us as we had requested and allow the kids to enjoy their honeymoon. Management also held the newlyweds in the office against their will with no food or drink. We literally had to make a two hour trip to go rescue them.
Their stay was a horrible, scary experience and I respectfully warn others to stay away from here and find a hotel where the management actually wants customers in his hotel. -
Superior accomodations
08/10/2007When wei checked in, i noticed the awards they had received from the franchise, indicating they had received perfect scores in their evaluations the past two years. when i saw ...
When weI checked in, I noticed the awards they had received from the franchise, indicating they had received perfect scores in their evaluations the past two years. When I saw the room I understood why. The rooms were very spacious and spotless. It was probablly the cleanest bathroom I had ever seen in a motel. It absolutely shined. The outdoor heated pool was very relaxing, and preferred to an indoor one since it was August. Conveniently located on the eastern edge of Estes Park, it was a short drive to the shopping area. Breakfast area was also very clean, serving a continental breakfast fare, including "make your own" waffles!
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Look Out
07/24/2007When i reserved the room, i was charged $*. extra for a rollaway. when arriving i was told that the room would not accomadate the extra person so i had to ...
When I reserved the room, I was charged $*. extra for a rollaway. When arriving I was told that the room would not accomadate the extra person so I had to move to a more expensive room. What a rip off! The general manager was very unprofessional (Do you want the bigger room, the reservation is non refundale) what a choice. I had to take the boigger room or pay for the smaller room and not be allowed to saty there with the extra person.
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