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Important Hotel Information
- Please be advised that Charleston Place has recently joined the CVB in their Destination Fee program. The participation in this program is widespread throughout this market and involves a nightly destination fee in the amount of 1.13 inclusive of tax placed on guest folios.
Reviews
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BE OBSERVANT OF EXTRA CHARGES!!
08/03/2009My spouse and i had planned a weekend getaway thursday-sunday; to charleston place hotel. upon arriving on thursday night we were told that they showed no reservations for our ...
My spouse and I had planned a weekend getaway Thursday-Sunday; to Charleston Place Hotel. Upon arriving on Thursday night we were told that they showed no reservations for our arrival. Once we gave our confirmation number we were able to check in but into an incorrect room. We were later told that no rooms are guaranteed for the type of room you book. The next morning upon checking my account on the internet ;NO WIRELESS!!; we were surprised to see an extra $1000 in charges. We asked the staff about this on Friday, and were told these charges should be dropped. On Saturday, after a day downtown we returned to find out they had checked us out a day early!! ;which on Sunday I witnessed 4 other guests who had been checked out early as well; After an hour, the staff finally realized this was by mistake and allowed us back into our room. After getting back into our room, we realized not only were there $1000 in charges, but an extra $50. We go back to talk to the staff, and they said this was inadvertent as well. Upon awaking Sunday morning our check out paper showed we owed $200 more dollars. So at this point we are charged an extra $1250. We talked to staff again when walking to the front desk we were prompted with ;What now?;, and they told us we didn't owe this and were OK to check out. Upon trying to check out we were told we only paid for 2 nights and we had to pay for the 3rd night. Reminder you, we are still charged over $1250 too much. Upon, another hour and a half of talking with the staff, they once again admitted error and we were allowed to leave.
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Charleston Place
09/16/2008Charleston place hotel was wonderful. excellent service and rooms were well maintained.
Charleston place hotel was wonderful. Excellent service and rooms were well maintained.
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Awesome stay
05/14/2007Great hotel! beautiful hotel with shops and dining on first floor; very convenient to other shopping and dining plus entertainment. i recommend this hotel to anyone!!
Great hotel! Beautiful hotel with shops and dining on first floor; very convenient to other shopping and dining plus entertainment. I recommend this hotel to anyone!!
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Great Hotel
04/09/2007Service was outstanding. dining was excellent - a bit pricey. concierge service was outstanding with pre-printed directions to area attractions. location was outstanding. the only negatives were lack of a ...
Service was outstanding. Dining was excellent - a bit pricey. Concierge service was outstanding with pre-printed directions to area attractions. Location was outstanding. The only negatives were lack of a mini-fridge and TV was stationary and not movable. Fitness room was good, spa wasn't worth the money. Would Highly Recommend this luxury hotel.
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Antiquated
03/15/2007Wonderful rooms, facilities, staff. lacks basic business travel needs. should update to wifi, in room coffee pot etc
wonderful rooms, facilities, staff. lacks basic business travel needs. should update to wifi, in room coffee pot etc
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