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Unsafe and noisy with rude staff
10/31/2011In general, the staff were a lot more interested in indulging in excuses than actually caring for the safety and comfort of their guests. hotel staff refused to deal with ...
In general, the staff were a lot more interested in indulging in excuses than actually caring for the safety and comfort of their guests. Hotel staff refused to deal with a large group of drunk, arguing, profanity-yelling people roaming the hallways and knocking on everyone's door throughout the evening and early morning hours. In calling the front desk several times we were greeted with false promises to call the police and in one case someone hanging up on us outright. Finally 3 hours later we reached the night manager at the front desk, who actually did call the police. But the cops said it was the hotel staff's responsibility since there had been no direct threats or harm. The night manager promised to speak to her manager about getting us a reimbursement for the night's stay. But when I called this manager the following Monday, she flat-out refused to offer any reimbursement and made up stories about how the hotel had supposedly evicted the perpetrators. I know this was not true because we saw some of them late the next morning, and the man at the front desk at the time mentioned that they are all in their rooms sleeping off their hangovers.
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ok hotel with friendly staff
07/30/2010The staff was friendly when we checked in and out. however, when we got to the hotel there was blaring loud rap music probably coming from a guest's room ...
The staff was friendly when we checked in and out. However, when we got to the hotel there was BLARING LOUD rap music probably coming from a guest's room or the restaurant/bar. Although we already paid my husband said he would leave and ask for a refund if we still heard the music when we went to the room. Fortunately we couldn't hear the music when we got to the room but it smelled smoky inside the building where our room was and the room smelled like a previous guest had used condoms the night before. But they had a plastics plant nearby which was polluting the town's air.
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Good airport hotel
07/17/2010It's a good hotel; i've used this one a number of times for the convenience to the airport. the only downside is that there is no elevator, so ...
It's a good hotel; I've used this one a number of times for the convenience to the airport. The only downside is that there is no elevator, so if you get a room on the second floor, be prepared to lug your baggage up the stairs! In other points, they said they'd just replaced the mattresses - they bought soft ones. So if you like a hard mattress, this one wasn't. Room service was good and the food is good, the staff is also very friendly.
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