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Not what the name implies
08/02/2010Summary: stayed one night with another couple. their bed was broken, and they made no effort to relocate us. got double charged, once by travelocity and once by hilton. pros: ...
Summary: Stayed one night with another couple. Their bed was broken, and they made no effort to relocate us. Got double charged, once by travelocity and once by hilton. Pros: Location, view, personnel friendly, attached restaurants/bar. pool. Cons: Accomodations simple, pourly maintained, no onside parking, Personal feelings, for the money you pay to stay here, you dont get the Hilton warmth, you'd be better offo staying somewhere else.
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A poorly managed place.
09/27/2008I stayed there 4 nights in july 08. i prepaid through online travel website. after checked out, i was surprised to find they charged my stay for the second time. ...
I stayed there 4 nights in July 08. I prepaid through online travel website. After checked out, I was surprised to find they charged my stay for the second time. Took many calls to sort out. Then waited another month to got refund. If you stay there, take a proof read of your bill. There is no other Hilton like this.
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This is NOT A CATEGORY 5 PROPERTY
06/21/2008I booked two connecting rooms using my points for a 7 day visit, 3 months prior to our arrival. we arrived at 6pm (not late in alaska) and they didn' ...
I booked two connecting rooms using my points for a 7 day visit, 3 months prior to our arrival. We arrived at 6PM (not late in Alaska) and they didn't have connecting rooms, just a lot of excuses. The third room we were shown, we kept, and my teens were in the room next to us. The following day we were relocated to a better/appropriate location, nicer view (harbor, but trains made noise all night). We were told it was an upgraded room, but seemed standard by my scale. Rooms and baths were clean, but while in the bathroom couldn't shut door if sitting on toilet. POOL AND GYM WERE NOT AVAILABLE (They were doing renovations during high season!) ROOFTOP RESTAURANT WAS OUT OF BUSINESS. Regular restaurants (2) were normal, overpriced ones. Had to pay for WiFi. Help was generally friendly. It just is not a Category 5 property. Maybe a 3. Location was convenient for walking to fine dining and the train.
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Not up to Hilton standards
01/14/2008I went to anchorage on business, thought a downtown hilton would be nice. turns out the hotel is an awful place in need of major updates. there was large amounts ...
I went to Anchorage on business, thought a downtown Hilton would be nice. Turns out the hotel is an awful place in need of major updates. There was large amounts of mold in the bathroom, drapes didn't work, and the whole place smelled of smoke even though it is a non smoking floor. Parking is very expensive $14 a day, no continental breakfast, and the restaurants in the hotel are very expensive. Would not stay again! The odors were awful!
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Great place to start exploring Alaska
09/18/2007This was our family of 4's first view of alaska prior to heading north in a rented rv. the staff was very friendly, and our room was standard-fare ...
This was our family of 4's first view of Alaska prior to heading north in a rented RV. The staff was very friendly, and our room was standard-fare but on club level which meant snacks and breakfast were part of the experience. Location is great - right on the edge of downtown Anchorage close to the tourist kiosks. Seems to be a spot where cruise ships overnight their guests, but we didn't mind the groups in the lobby.
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