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Spectacular Customer Service!
01/25/2011This is a very nice, comfortable hotel, and the staff is not only very friendly and accommodating, but really goes the extra mile to make sure you're happy! i ...
This is a very nice, comfortable hotel, and the staff is not only very friendly and accommodating, but really goes the extra mile to make sure you're happy! I forgot my kindle there, with cash in the pocket of the cover, and they fed-exed it to me the next day, with all the money still in it! A+ for customer service!
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Had guaranteed reservation but was bumped to another hotel!
10/06/2009Reserved a month in advance only to drive all day to find out i was bumped to another hotel. had a guaranteed reservation and confirmation number but that didn't ...
Reserved a month in advance only to drive all day to find out I was bumped to another hotel. Had a guaranteed reservation and confirmation number but that didn't mean anything. Would not trust a guaranteed reservation at this hotel. Manager said overbooking rooms is common in this business.
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A VERY PLEASANT STAY!!
03/04/2009I stayed at this hotel for one night on a business trip and very pleased with everything. it was a very clean, comfortable hotel...and the staff was wonderful!! the ...
I stayed at this hotel for one night on a business trip and very pleased with everything. It was a very clean, comfortable hotel...AND THE STAFF WAS WONDERFUL!! The front desk employees made the check in process quick and pleasant. They were friendly and very helpful. After getting to my room I realized that I had forgotten some toiletries and someone kindly brought them to my room. They had free wireless and free breakfast, so that was a plus.
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Highly recommended!!
12/15/2008My family and i had to come to burlington for a couple hospital visits. the hotel was just a few minutes away from the hospital, and they offered a free ...
My family and I had to come to burlington for a couple hospital visits. The hotel was just a few minutes away from the hospital, and they offered a free shuttle that took us back and forth 24 hours!! All the hotel staff was so friendly and helpful, and the room was clean and spacious, perfect for our family of four. They had a nice big pool to keep our children happy and we also enjoyed thier free breakfast in the morning. Although this wasn't a leisure trip, this hotel made us feel at home, away from home. We would definatley come here again.
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LOOKS NEW AND WAS SPOTLESS
08/12/2008We had reservations at another major brand hotel in town and to my serprise it was not good and we were so lucky at 5:30 pm to call and ...
WE HAD RESERVATIONS AT ANOTHER MAJOR BRAND HOTEL IN TOWN AND TO MY SERPRISE IT WAS NOT GOOD AND WE WERE SO LUCKY AT 5:30 PM TO CALL AND GET A EXCELLANT ROOM. THE PLACE WAS SPOTLESS AND LOOKED NEW. THE BREAKFAST WAS GREAT AND I THINK THIS IS THE BEST PLACE TO STAY IN BURLINGTON . SLEPT LIKE A BABY , HAD GREAT TV , VERY CLEAN .
