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Nice, Helpful Staff, But......
07/21/2011Was very disappointed by the condition of this hotel and felt it was not worth the $$!the staff was incredibly friendly, responsive and helpful, but the hotel is in major ...
Was very disappointed by the condition of this hotel and felt it was not worth the $$!The staff was incredibly friendly, responsive and helpful, but the hotel is in major need of repair & maintenance.Upon entering our room, I had to call front desk b/c a ceiling tile was moldy where there was once a leak. The maintenance man was less than friendly, but he dutifully replaced the moldy tile.When we were about to check out, we looked to make sure none of our things accidently found their way under the beds, only to discover old Goldfish crackers and the plastic top to room service food container. Not very sanitary at all. Locked entry ways are good for security, but side door would not read the hotel key and so did not work. Outside door to indoor pool entry did not close properly to lock behind you as you enter...the list goes on. Staff was wonderful, but the Holiday Inn Owners need to pump some $$ into this hotel so the wonderful staff can shine-unlike this hotel, unfortunately. Oh, and P.S.-whomever took the photos for the internet was a very skillful photographer, because the photos are much more appealing than the actual hotel.
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Perfect Anniversary Trip!
03/01/2011I was somewhat dissapointed when we got into our room and discovered it was not cleaned. the hotel had a full house prior to our stay and did not have ...
I was somewhat dissapointed when we got into our room and discovered it was not cleaned. The hotel had a full house prior to our stay and did not have time, I guess, to clean before we moved in. I brought this to the attention of a staff member ( sorry did not get his title or name), who immediately took action and moved us to a room he cleaned for us. He also offered to buy us dinner, which we polietly declined, as we appreciated their swift correction of the problem. Later that evening the same staff member brought us a lovely treat of cookies and fruit, with drinks. We appreciated the snack and gesture. Overall it was a great experience because they acted quickly and appropriately. I would definately stay there again. All of the staff were very friendly and my husband and I had a lovely 3 day visit for our 1st Wedding Anniversary! I look forward to staying at this hotel again this summer when we visit Hershey Park!
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dated holiday
10/11/2009Clean small room very dated looks like from late 50s early 60s ,overpriced !!!!!!!!!
clean small room very dated looks like from late 50s early 60s ,overpriced !!!!!!!!!
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Good Choice for Hershey Park Vacation
08/08/2009My family and i stayed at this hotel while we were visiting hershey park. i was pleased with the clean room and friendly staff. our kids really enjoyed both of ...
My family and I stayed at this hotel while we were visiting Hershey Park. I was pleased with the clean room and friendly staff. Our kids really enjoyed both of the pools. My husband was disappointed that the ice machines didn't work and that several of the games in the game room were broken. Other than that we had a nice stay.
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dissappointed
07/24/2009We have been going to this hotel for over 15 years and have always enjoyed our stay. this time however the upkeep is showing its age. bathroom had mold and ...
We have been going to this hotel for over 15 years and have always enjoyed our stay. This time however the upkeep is showing its age. Bathroom had mold and mildew. Rooms not clean as i also had to look out a dirty window obviously from children's handprints on them. We found a bag left from who had ever been in the room before us under the bed. The rugs were coming up in the hallway. The pool area was not clean at al. Rugs were frayed and coming up. Pool looked very questionable. We needed a shower after going in hot tub as you came out with a smell on you. With all the new hotels in the area you would think they would try to keep their's looking new. Will not go back to this hotel again.
