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Courtyard Marriott Los Angeles Westside
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from $129.00 USD
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Reviews
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The Worst Hotel Experience I've Ever Had
03/06/2009I have stayed at many hotels and this is by far the worst experience that i've ever had. i was so upset that i called coporate headquarters from my ...
I have stayed at many hotels and this is by far the worst experience that I've ever had. I was so upset that I called coporate headquarters from my hotel room to complain. First the staff at the front desk was extremely rude when I checked in; he didn't even bother to give me my room number, just handed me the key and went on about his business. Although the room number is written on the key envelope most hotels do you the courtesy of letting you know. Next when I got to my room I could not figure out how to work the air conditioning and there were no instructions. (Apparently you had to adjust the modern climate control thermostat complete with "on" and "off" buttons and then walk over to the antiquated wall unit to actually turn it on.) I called down to ask for a shower cap (thought it would be in the room so I didn't think to ask when I checked in. The person at the front desk told me that I could come down and get it myself. When I let him know that I had never been treated that way in a hotel he replied "I'm here by myself and the other lady is on break." You would think that if you are running a hotel with a couple hundred rooms you would have at least a half dozen staff working. Finally, when I took my shower the water did not even get hot! It was barely luke warm. The most troubling part is that I was told by the lady that took my complaint that I would hear from the hotel management...it has been a week and no one has contacted me; I don't want anything but an apology.
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Really nice and clean
06/16/2008Well we booked last minute and thought the hotle looked abit jazzy on line. when we arrived it was new jazzy but really clean i am fussy and this was ...
Well we booked last minute and thought the hotle looked abit jazzy on line. When we arrived it was NEW Jazzy but really clean I am fussy and this was wonderful I slept well and so did my kids. We were very central for Santa Monica beach and Hollywood. So we did really well. Breakfast wasn;t cheap 13.95 each but buffet style and if your hungry worth it, if not there was an IHOP 5 mins drive away. Staff very nice we had a noisy A/C unit 1st night and was moved as soon as we told them very helpful. Would stay again
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Really nice and clean
06/16/2008Well we booked last minute and thought the hotle looked abit jazzy on line. when we arrived it was new jazzy but really clean i am fussy and this was ...
Well we booked last minute and thought the hotle looked abit jazzy on line. When we arrived it was NEW Jazzy but really clean I am fussy and this was wonderful I slept well and so did my kids. We were very central for Santa Monica beach and Hollywood. So we did really well. Breakfast wasn;t cheap 13.95 each but buffet style and if your hungry worth it, if not there was an IHOP 5 mins drive away. Staff very nice we had a noisy A/C unit 1st night and was moved as soon as we told them very helpful. Would stay again
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Really nice and clean
06/16/2008Well we booked last minute and thought the hotle looked abit jazzy on line. when we arrived it was new jazzy but really clean i am fussy and this was ...
Well we booked last minute and thought the hotle looked abit jazzy on line. When we arrived it was NEW Jazzy but really clean I am fussy and this was wonderful I slept well and so did my kids. We were very central for Santa Monica beach and Hollywood. So we did really well. Breakfast wasn;t cheap 13.95 each but buffet style and if your hungry worth it, if not there was an IHOP 5 mins drive away. Staff very nice we had a noisy A/C unit 1st night and was moved as soon as we told them very helpful. Would stay again
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Really nice and clean
06/16/2008Well we booked last minute and thought the hotle looked abit jazzy on line. when we arrived it was new jazzy but really clean i am fussy and this was ...
Well we booked last minute and thought the hotle looked abit jazzy on line. When we arrived it was NEW Jazzy but really clean I am fussy and this was wonderful I slept well and so did my kids. We were very central for Santa Monica beach and Hollywood. So we did really well. Breakfast wasn;t cheap 13.95 each but buffet style and if your hungry worth it, if not there was an IHOP 5 mins drive away. Staff very nice we had a noisy A/C unit 1st night and was moved as soon as we told them very helpful. Would stay again
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