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Stinky
05/09/2010Good: i was placed in the room type i requested. it was roomy. the bed was comfortable. good location. easy, quick check-in. bad: the room smelled musty and moldy. ...
Good: I was placed in the room type i requested. It was roomy. The bed was comfortable. Good location. Easy, quick check-in. Bad: The room smelled musty and moldy. The air conditioner and fan didn't work.
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Shoddy renovation - very disappointed
12/28/2009According to the crowne plaza website, the hotel was renovated in 2005. if so, they should ask the contractor for their money back. in our room the wallpaper was peeling ...
According to the Crowne Plaza website, the hotel was renovated in 2005. If so, they should ask the contractor for their money back. In our room the wallpaper was peeling off, part of the shower head fell out of the wall, there was mildew all over the bathtub, the bathroom sink leaked all over the counter and the hot water handle literally came off in my hand. On top of that, our non-smoking room smelled like cigarette smoke upon arrival. The staff was nice enough, but the hotel was more on par with a Motel 6. Definitely not what I expected from the Crowne Plaza and definitely not worth the money.
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Bad Experience
04/29/2009Although the hotel itself barley scrapes by to meet the low standard that i would expect from a crowne plaza, my bad experience resulted after my stay. i stayed in ...
Although the hotel itself barley scrapes by to meet the low standard that I would expect from a Crowne Plaza, my bad experience resulted after my stay. I stayed in a poolside room because I wanted to be on the first floor, since I was in town to run a marathon. There were some strange stains on the wall, and the handicap shower was strange, but I didn't mind terribly. I prepaid my reservation online through Travelocity because I hate having large authorizations held on my debit card. Upon checking out I found out that they had a hold on my account for well over three hundred dollers. I tried to have it resolved with my bank, but I had to call the hotel instead. The staff there refused to help me by calling my bank, so I had to do a lot of leg work to get the hold released. I understand hotel policy, but I will never understand two things about this. First, why would they hold that much money on a prepaid room? And secondly, why would they be so difficult when I asked for their help? Somehow the Crowne Plaza was able to hire all of the rude people in this typiclly friendly city. Never again will I stay there.
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Never Again
03/07/2009Arrived around 3:15pm and waited in the check in line for apprixomately 20 minutes before being told that no rooms were available and to try again in 30 minutes. ...
Arrived around 3:15pm and waited in the check in line for apprixomately 20 minutes before being told that no rooms were available and to try again in 30 minutes. Came back 30 minutes later and after much confusion by the front desk staff, was finally assigned a room. I had reserved a poolside room and I was assigned the last room before a gate that lead to the parking lot. I was very disappointed to learn that the parking lot gate didn't close correctly and that it was never locked. To make matters worse, the deadbolt in my room didn't work. As an added bonus, the toilet was extremely sluggish. I talked with the duty manager and requested a different room. He told me that none were available and offered to send maintenance to fix the toilet, the deadbolt, and the gate lock. Having no other options, I accepted. Maintenance arrived and looked at the toilet but it was just as bad after he left. No one ever looked at the locks and nothing was done in that regard. Since the room exited directly outside, I was concerned about my safety all night. On a positive note, the bed was quite comfortable. This, however, did not outweigh the problems and I would not stay here again.
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good location
09/04/2007Conveniently located, decent restaurants nearby, with a nondescript exterior but very nice and clean rooms in this remodelled hotel. not much to do in the area, then again, it's ...
Conveniently located, decent restaurants nearby, with a nondescript exterior but very nice and clean rooms in this remodelled hotel. Not much to do in the area, then again, it's OKC. Watch out for pricing on ONLINE TRAVEL WEBSITE. When booking, every price option came up "Sorry unavailable" until a new page appeared with prices $* higher. Upon arrival the hotel was deserted, less than 1/5 capacity, so the rooms were not unavailable but somebody was trying to make up the discount.
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