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This Hotel is by far a 1 star, 3star?
01/29/2008After this milan trip, i have grown extremely curious as to who gives stars to hotels. or are they self appointed by the hotel?
as far as this listing ...After this Milan trip, I have grown extremely curious as to who gives STARS to hotels. Or are they self appointed by the hotel?
As far as this listing goes, yes it was renovated some 5 or so years ago. However that is all the hotel lives up to. Might I say it was poorly renovated with "Zero" amenities. This is about as no frills as no frills gets. However, upon arrival I found an older gentleman and a young 20 something girl with glass behind the front desk. I arrived early in the morning knowing my reservation was for 3pm checkin. However having taken 3 connecting flights from Hong Kong via the U.S. to get to Milan, I was tired and did not feel as if I should walk around Milan after 36 hours of travel. I was offered the waiting room until 3 pm. I was asked to sign a few documents at the front desk, as I started reviewing the documents and trying to familiarize myself with what I was reading, the girl suddenly became irate, telling me that there was no need to read the documents, and that nobody ever reads it. I told her, in English, I would rather review it. I continued to listen while reading, and never let her on to the fact that I understood Italian perfectly. I was able to check in at 12:30 pm. after the older attendant obviously noticed that I had spent the entire morning sleeping in the waiting room. I went to my room, the entry door to my room was approx. 36" wide and once I had entered the room it was not more than 12" inches wider than its entry door. Perhaps the entire room was 50 or so inches wide. The 36" inch single bed was in the center of the room with perhaps 6" inches walking space on either side. I could not open my suitcase in the hotel room because there was no room, so I opened it outside my room in the hall. By American standards this would be a closet. The bath was also extremely small. Above all the drilling noise into what seemed to be concrete drilling in my room went on until after midnight. I called downstairs to complain and there was no answer after 30 or so rings. The breakfast was dismal and depressing. Warm yogurt, packaged pastries that were stale tasting and juice that was undetectable as to what fruit it may be. It was not orange or grapefruit, reddish pink in color and very chemical tasting. Obviously a bad concentrate swirling around in a electric vat.. I asked for a cappucino coffee, and it was made lukewarm. I asked for a second cup (barman got annoyed) it too was lukewarm, I mentioned coffee was not hot and he exclaimed that it was perfect and just how it should be. By the way, the bar man is also the guy that sleeps on the sofa all night. I asked for water at the bar to take my meds. one evening upon returning from dinner and was told to drink the tap water upstairs from my room. When you leave the hotel in the evening and return after 9pm. the hotel is locked. You need to buzz the attendant (he is asleep in the waiting room on the sofa) as he lets you in he will always act annoyed that you woke him. Yes it is close to the station, but you are risking your safety here. I felt that should I have needed help or found myself in danger, the hotel would have never helped me. It all seems now like I stayed at a hotel that stills operates as it did after World war II. No improvements or amenities, no room service, no after hour attendents, no vending machines, no restaurant reccomendations, no bottled water for sale, no restaurant, parking, gym, internet, phone, laundry, concierge, snacks, fax machine or help of any kind. My advice from a world traveler - spend 20 euros more a night and stay elsewhere. Outside of Malpensa airport, there is the Novotel, a swiss hotel only 20 euros more and a world of diffence. Award winning service and exceptional taste in decor and impeccable cleanliness. Good luck folks.
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