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Doubletree by Hilton Collinsville - St. Louis
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from $77.91 USD
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Reviews
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Wonderful Experience!
08/15/2010My husband & i recently stayed here from a thursday thru sunday nite. the room we originally had was non-smoking, but upon check in they had a smoking room available, ...
My husband & I recently stayed here from a Thursday thru Sunday nite. The room we originally had was non-smoking, but upon check in they had a smoking room available, identical to our original reservation. Since the Travel website didn't offer this option, I was pleased they were able to accommodate us. The a/c worked GREAT (good thing since the temps were in the 100 degree mark w/ heat indexes in the 112 area & massive humidity), very comfortable bed (the pillows & down comfortor were my FAVORITE) & a clean bathroom. The pool was decent, I only used it one time but it was clean & not overpowering chemical odors. They also have a nice courtyard area w/ a gas firepit that had comfy chairs to relax in....there's also several umbrella tables w/ chairs to enjoy as well. This wasn't my first stsy @ a Doubletree hotel & it definately won't be my last!!! p.s. The warm cookie at check-in was delicious as always!!
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Not a great experience.
06/02/2010I had a wedding to attend in belleville. my plan was to check me and my 5 month old in and get ready for the wedding and go. it didn' ...
I had a wedding to attend in Belleville. My plan was to check me and my 5 month old in and get ready for the wedding and go. It didn't work out that way. We missed the wedding! I was by myself because my husband had to work and he was meeting us later. I made about 4 trips unloading everything. Make it into our room only to find blood (or what appeared to be) and another stain of some sort . I called the front desk and told the manager. He was happy to get me another room and said someone would bring me a key. I asked for a rolling cart so that I didn't have to make another 4 trips. He said sure. I waited in the hall with my baby for about 10 minutes. I see the cleaning lady walk one way and then her supervisor approaching me asking if I had the blood on the bed. I said yes. She told the cleaning lady to come with her. Then asked ME to show her where it was. I did. She asked the cleaning lady if she saw it. She said no. The supervisor then said the previous cleaning person probably cut their hand and didn't know it. I couldn't believe she was bringing me in the middle of it!!! Not cool! The cleaning lady told her she was the one to change the bed and did not have any cuts. It must have been overlooked. After about a half an hour still no key. Finally a guy comes running down the hall and hands me the key....no cart. So I walk down to the lobby with my baby and get my own cart. I pack everything on the cart and go to the new room.
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Wow! What a difference a year makes
10/30/2009I used to stay at this hotel when it was a holiday inn. this hotel has been completely renovated. the work out facility is better than my local gym. the ...
I used to stay at this hotel when it was a Holiday Inn. This hotel has been completely renovated. The work out facility is better than my local gym. The restaurant is better than ever and the rooms are fabulous - very comfortable! I will be back.
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