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Great Experience
07/29/2008There are 3 words that come to mind to describe the experience of our stay - service, quality & value. the hotel staff was very courteous & service minded always available & willing to ...
There are 3 words that come to mind to describe the experience of our stay - Service, Quality & Value. The hotel staff was very courteous & service minded always available & willing to attend to our requirements & concerns. Very well maintained & newer property. Good continental b/f & they have a convenient shuttle service to the airport & train station for commute to downtown NY. HIGHLY RECOMMENDED !
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Horrible Customer Service!!
07/06/2008Careful with the "free shuttle" as mentioned in the previous posting. don't count on it; it is dependant on where the shuttle is at the time. it ...
Careful with the "free shuttle" as mentioned in the previous posting. Don't count on it; it is dependant on where the shuttle is at the time. It is shared between this hotel and the Comfort Suites next door. After a long day in the city, we called on our way back to have it meet us at the station. They wanted us to call when we arrived at the station. When we called from the station (10 minutes later), the shuttle had just left, on the way to the airport! We were told we were low priority, and it would be there in 45 minutes! Told us to take a cab...would not reimburse the cost of cab, nor adjust price of room! We called back 45 minutes later to check on the shuttle...it was on the way to the airport again! Clerk had the gall to tell ME that I was rude!!! The manager was off, so we had her call us that evening. She offered $25 off total bill...are you kidding? Less than 5%! Said she needed to talk to the staff, then meet with us. Hello? We are on vacation! We don't have time for meetings! Everything went down hill from there!! We were charged AAA rate 1 night, regular rate the others. The pool is about 15 feet by 20. It was crowded with just 8 kids in it. Maid service turned the thermostat down to 62 every day, didn't clean the coffee maker, and left 3 towels. No towels at the pool. It is actually 45 minutes to an hour to the city. Breakfast was outstanding, when you could get to it. Other guests were loading up and taking what they could. If you value customer service, go somewhere else, do not stay here!
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Excellent place to stay when visiting NYC
05/12/2008My firend and i stayed here for a recent trip to nyc. we decided tostay in jersey due to the high cost of hotels in the city. we found this ...
My firend and I stayed here for a recent trip to NYC. We decided tostay in Jersey due to the high cost of hotels in the city. We found this hotel at a great price and it turneed out to be a highlight of our trip. The staff was very fiendly and helpful, our room was very clean (they even quickly cleaned one so we could check in early), and the location, though about 40 minutes by train to Manhatten, was excellent. The hotel is located about 3 minutes from the train station and there is free transpotation available 24 hours a day. We will stay here for our return trip next year!
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Buyer beware
12/17/2007While the hotel advertises itself as being only 8 mi. from the airport and near restaurants, the truth is the 8 mi. commute takes nearly half an hour and there ...
While the hotel advertises itself as being only 8 mi. from the airport and near restaurants, the truth is the 8 mi. commute takes nearly half an hour and there are NO restaurants within walking distance. When shopping for a hotel for my stopover I weighed the availability of an airport shuttle, proximity to the airport, internet access, breakfast options, and price. For the time it takes to get to/from the airport and the lack of nearby restaurants I would recommend you avoid this location. Furthermore, I did not receive the wakeup call I requested, causing me to arrive at the airport just in time to see my plane back away from the gate. The hotel staff were completely unapologetic at their mistake and made no offers to expedite my travel to the airport or pay for a taxi. The time, frustration, and additional expenses I incurred as a result of choosing this location far outweighed the slightly higher cost of a room closer to Newark Liberty.
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Great clean hotel!!
10/02/2007This hotel lives up to the fairfield inn name. this hotel was clean and looked brand new. the employees were helpful in letting us know about the free shuttle to ...
This hotel lives up to the Fairfield Inn name. This hotel was clean and looked brand new. The employees were helpful in letting us know about the free shuttle to the airport. The breakfast was great. There were so many options and the breakfast sitting area was fantastic.
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