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Fiesta Americana Grand Coral Beach Cancun Resort & Spa
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from $255.70 USD
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Reviews
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Great Hotel Bad Food
03/08/2011We stayed 8 days march of 2011. hotel was very nice and convenient walk to many fun places. the hotel staf was very friendlly and helpful. the beach and pools ...
We stayed 8 days March of 2011. Hotel was very nice and convenient walk to many fun places. The hotel staf was very friendlly and helpful. The beach and pools are wonderful. The restaraunts are very poor. The food quality was bad and the selection was limited and the prices were high. I do not mind paying for good food, but this was just bad. I would stay at the hotel again but plan on eating somewhere else.
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Fair treatment and prices? not here.
12/24/2010Prepare yourself for a 30 minute check-in and check-out. i asked for alternatives for rooms (i was willing to pay for an upgrade or extra room because ...
Prepare yourself for a 30 minute check-in and check-out. I asked for alternatives for rooms (I was willing to pay for an upgrade or extra room because my brother joined us at the last minute) and three front desk staff had to consult each other for ten minutes to come up with a rate that was almost double what I had paid for my room. Considering the hotel was 80%+ empty, I was surprised they couldn't just charge us for another room at a fair price. Upon reviewing my bill carefully on the airplane, I realized I had been cheated out of about $*-$* USD because the $* extra person charge and upgrade per night I agreed to actually turned out to be about $* per night because the hotel gave me a terrible exchange rate. The $* credit added to my reservation actually became $* because of the terrible exchange rate the other way. WOW! really? Two different exchange rates were used to cheat me out of $*-$*. Never again. How could I recommend a hotel that doesn't calculate the bill fairly? The only good thing I can say is the housekeeping did an excellent job keeping our room spotless and the mariachi band at the restaurant were impressive singers. I wish I had tipped them the extra $*-$* instead. If this is how guests are treated when the hotel is empty I'd hate to see how they'd treat us when it is full. If you decide to buy shuttle transportation, get ready for a 8:30 am wake up call the next morning demanding that you meet the travelocity guy outside the front of the hotel to "book" your ride back to the airport. Why???
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mavi bru
08/23/2010Terrible experience, bad service, dirty rooms. very expensive for the type of hotel, i will never stay in any of the fiesta americana hotels in mexico. i found roaches and ...
Terrible experience, bad service, dirty rooms. Very expensive for the type of hotel, I will never stay in any of the fiesta Americana Hotels in mexico. I found roaches and spiders in my room.
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best vacation ever
03/27/2010It was a really great hotel the staff was awesome we got there 5 minutes before the president and they were still good. they have a kids club and 4 ...
it was a really great hotel the staff was awesome we got there 5 minutes before the president and they were still good. they have a kids club and 4 really nice pools.
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Good but not the best in the world
03/23/2010Be sure to ask for a room upgrade. we bought the cheapest room and got a free upgrade to a king suite with full ocean view. also, you will be ...
Be sure to ask for a room upgrade. We bought the cheapest room and got a free upgrade to a king suite with full ocean view. Also, you will be charged for almost everything you use at the resort. LOCAL phone calls cost $1.50 a piece. The Folgers in room coffee costs the equivalent of $3. Fitness center costs $10 a day. We had to directly ask for turn down service two nights in a row even though we had requested it at 7pm each night. Also, when asked what kind of taxi you want in Cancun, make sure you get a small car and not a van. Taxis in Cancun charge by the size of the vehicle and the mileage traveled. You don't need to listen to the "Vacation Club" presentations in order to get your 25% discount. The only benefit of listening to them trying to get you to go to the presentation is that you get a coupon card that has a few few drinks at the hotel restaurants. Everything on the hotel strip is equivalent to American prices. Don't expected to find any good deals on anything in Cancun unless you want to be harrassed by the flea market dealers. Beach is extremely clean and nice. Good views. Bed was extremely comfortable. Excellent location to restaurants, clubs, and shopping. All in all, not a bad stay but from one of only a few triple diamond resorts in the world, I would expect a little bit more. The hotel was no where near capacity and it was the peak of tourist season so I would expect perfection for the price paid and the category of hotel.
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