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We will never stay at this particular hotel again!
11/08/2010Our first impression was not pleasant. it did not smell clean, and when we went to our floor it reeked of cigarette smoke. the beds did not smell clean either. ...
Our first impression was not pleasant. It did not smell clean, and when we went to our floor it reeked of cigarette smoke. The beds did not smell clean either. At 4:00 AM the fire alarm went off! and the room smelled very strong with burning wire. It turned out that after having the heat on the coils started to melt of something. when I called the front desk the man said "He didn't have anyone to come and help, that probably tomorrow morning..." They did offer to change our room, since the room smelled real bad. My brother also stayed in the same hotel and the same thing happened to them, but this time it happened at 8:00 AM. The front desk staff was not very helpful...making all kinds of excuses, which is the last thing you want to hear after a very rough night. Not to mention we had a 2 yr. old and a pregnant mother.! Never again will we stay in this hotel!
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Great value
10/12/2010Stayed 10-5-10 it was clean and comfortable. i would stay again. also stayed at hawthorn in savannah and it was great. both had average breakfast ( eggs, toast, ...
Stayed 10-5-10 It was clean and comfortable. I would stay again. Also stayed at Hawthorn in Savannah and it was great. Both had average breakfast ( eggs, toast, cereal, yogurt). There was a large mall about a mile away at the Charleston Hawthorn Suites
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Good but far from great
04/23/2009The staff at hawthorn suites charleston was very nice, which makes it difficult to give such a bad review. unfortunately the negatives were too severe to ignore. the most major ...
The staff at Hawthorn Suites Charleston was very nice, which makes it difficult to give such a bad review. Unfortunately the negatives were too severe to ignore. The most major concern was the cleanliness of the room - VERY poor. Upon check-in I saw hairs on the walls, floors, and shower walls. There was no toilet paper holder, instead the roll was sat on the sink next to the toilet. This roll appeared to have been sitting in water for some time as it was mouldy on the bottom. There was dirt and debris behind the furniture. The room itself was cramped, you can barely walk between the chairs and table in the den area without moving things around. The free ""high speed"" internet had a poor connection in our room, with frequent disconnects. Even when connected the speed was bad, around dial-up speed. We found that a connection was only possible in one spot of the room, and it was unreliable there as well. One of the curtain rods in the bedroom had come out of the wall, but instead of fixing this, the rod was set atop the other rod. This mad it impossible to draw the sheer inner curtain at all. The bed has two posts that stuck out on the far side against the wall, about 6"" past the frame edge. Twice I kicked this with my bare feet while getting out of bed. On the upside, the free breakfast was nice, something that you don't find in more expensive hotels lately. The social hour in the bar with free drinks and snacks was well done too, although the person serving us was sick and it showed. We both felt bad the next day, not sure if that was related or not.
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Hawthorn Suites
03/26/2009We had a fabulous experience with the hotel. the separate rooms (with the attached living room) was perfect so the kids and adults could watch our separate late night programs. ...
We had a fabulous experience with the hotel. The separate rooms (with the attached living room) was perfect so the kids and adults could watch our separate late night programs. As my 9-year-old said: ""This is the best room ever!"" Front desk staff professional, friendly and helpful. Only thing is that the pool isn't open early enough in the morning. It's in a detached building so I don't know what difference it makes as noise would never impact a room. Another thing: Check-out was 11:00, and at 10:00, our room keys no longer worked and the maid was knocking at our door. They wanted us out of there! Wow.
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Decent hotel. Nice staff, although understaffed.
07/28/2008Good clean hotel. i felt safe throughout my stay. no real complaints including the price. staff was friendly, but overnight staff seemed overworked and too few in numbers. staff was ...
Good clean hotel. I felt safe throughout my stay. No real complaints including the price. Staff was friendly, but overnight staff seemed overworked and too few in numbers. Staff was lean 'round the clock, but they were friendly and very accommodating toward the guests. Pleasantly surprised by the size and layout of the suite. Noise was not a problem, although you could hear people who were out in the hall, it was not a nuisance. Footsteps in the room above were audible, but not enough to be bothersome. I didn't experience noise problems like some other commentators claim to have. Had a little trouble finding "hot" on the shower tap, but after taking a cold shower on the first morning, I learned where the hot water came from by the second day. LOL! I would have no problem staying at this hotel again.
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