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Not a Great Experience
09/19/2010I booked 2 adjoining rooms to stay in while we attended a wedding in town. when we arrived, one room was not ready - - which was fine because we arrived before ...
I booked 2 adjoining rooms to stay in while we attended a wedding in town. When we arrived, one room was not ready - - which was fine because we arrived before the official check-in time. We used the room that was ready to get ready for the wedding. When we returned after the wedding, the clerk checked us in to the second room. When I opened the door to the room, it had NOT been cleaned/serviced! I went back to the front desk and the clerk said that he would work on it. I told him that we would leave and eat dinner while they took care of it. When we returned an hour and a half later, the room STILL was not ready. I went back to the front desk AGAIN and the clerk said that all of the cleaning staff had gone home. He gave us another room on a different floor so we didn't get to have adjoining rooms like we wanted. He discounted one room. (Even though I understood him to say that he would discount both rooms, only one room was discounted when we checked out.) He gave us vouchers totaling $$ (for the five of us) for breakfast in the hotel restaurant.
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It was pleasant for the purpose.
07/20/2007I enjoy my stay at the holiday inn mostly for the consideration of the staff. when first arrived, they already had my room available for entry, which was very important ...
I enjoy my stay at the Holiday Inn mostly for the consideration of the staff. When first arrived, they already had my room available for entry, which was very important to the needs of my company. They have wireless internet connection, but during the storm, it was inaccessibile. There were recently bought out by Hulsing Hotels and should be in renovation soon, from what I was told by the front desk receptionist. Overall, my stay was enjoyable and I would return to Holiday Inn.
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