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Bad Experience
08/12/2009We booked through so we pre-paid for a non-smoking room. when we arrived at 9:30 pm we were informed that the hotel was overbooked and our room ; ...
We booked through so we pre-paid for a non-smoking room. When we arrived at 9:30 PM we were informed that the hotel was overbooked and our room ;which was already paid for; was no longer available for us. The only other choice was a smoking room -- we asked for a discount or compensation, but the manager was unavailable. In the room, which had a very heavy smoke odor, the floor in front of the refrigerator was sticky, the complementary shampoo, conditionor and hand cream were open and only about half full and there was garbage, including cigarette butts in the garbage can. We would have left if we felt we would have gotten a refund or if it had been earlier in the day. The only decent thing was the linen did not have a cigarette smoke odor.
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Lived up to expectations....
09/04/2007We normally stay at holiday inn express and our previous choice that lasted one night reaffirmed why we stay at this chain. the hotel was going thru remodeling, so it ...
We normally stay at Holiday Inn Express and our previous choice that lasted one night reaffirmed why we stay at this chain. The hotel was going thru remodeling, so it was not quite complete yet. Even with the work going on, they kept things clean and none of the work interferred with our sleep, etc. Good sized rooms, very comfortable beds/bedding. Would stay here again and recommend it to others. If your not familiar with the area it may seem a bit north from some of the attractions in the area(Pikes Peak, Seven Falls, etc), believe me, it's not that far of a drive and is located near a lot of various restaurants. Staff was very helpful with directions and recommendations to restaurants. We made the mistake of selecting another hotel based on what I thought was a better location to attractions, etc. Bad choice on my part. Stay here, you'll enjoy it.
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Disappointed in Holiday Inn Express hotel
08/03/2007Front desk was friendly, but housekeeping was terrible. room had broken items and a urine smell. pool had way to much chlorine and was very small. got bit by spiders ...
Front desk was friendly, but housekeeping was terrible. Room had broken items and a urine smell. Pool had way to much chlorine and was very small. Got bit by spiders in the room. Continental breakfast was not good, always out of something. Beds were comfortable.
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Best view of Pikes Peak
01/16/2007The staff was extremely friendly and accommodating, breakfast was fabulous great selection.
The staff was extremely friendly and accommodating, breakfast was fabulous great selection.
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disappointed
01/11/2007I am not sure who built this hotel, but the walls were so thin i could hear conversations and the tv(among other things) in the room next to me ...
I am not sure who built this hotel, but the walls were so thin I could hear conversations and the TV(among other things) in the room next to me as if it were in my room. (I am sure they could hear me, too.) I was there for quite a while and this was the same for all the guests in the adjoining room.
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