Reviews

• NOT the Quality Choice hotel we are used to

  Submitted on: 06/14/2010

  Our luck seems to have ran out with this one. the first morning we encountered a broken coffee maker. after contacting the front desk another one was delivered to our ...

  Our luck seems to have ran out with this one. The first morning we encountered a broken coffee maker. After contacting the front desk another one was delivered to our door. Although the lid on the replacement was broken...we improvised. There's not the usual comp breakfast...only a over priced restaurant. Later the same day we returned at 3:30 pm only to find that no effort was made to clean our room. When I called the front desk I was informed that "they are still cleaning rooms". We let it go because we figured they probably were busy with a wedding also being held at the site. We left to be with family and friends and arrived back at 11 pm only to find that our room was never cleaned. I contacted the front desk and told the clerk about the situation which in return all that was given was an apology...no offer to bring us fresh towels, coffee for the coffee pot, bathroom amenities, etc. Five minutes later the night manager called our room back and apologized, offered to take $* off the room for the night. Fresh towels, coffee, etc were sent only when we asked for them. Today I get transaction alerts from my credit card company stating that this hotel has not only charged me 3 times for what was supposed to be a Reward night plus one night paid, but now they have charged me an amount (all 3 times) that is NOT the $* amount agreed upon after the offer of taking $* off the bill. I called again only to get more confusion by a clerk who admitted that she didn't know what was going on and a comment of "let us call you back in about 15 minutes". I'm still waiting.

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• Holiday Inn, Grand island 281 & I80

  Submitted on: 05/02/2006

  The room was good enough and was clean. the food was so expensive which is offered free at some of the other hotels. the customer service was kind of ok.

  The room was good enough and was clean. The food was so expensive which is offered free at some of the other hotels. The customer service was kind of ok.

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