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Poor Service Nice Room
06/07/2010The service here is terrible, there never seems to be anyone available at the front desk and your out of luck when you try to call them because they dont ...
The service here is terrible, there never seems to be anyone available at the front desk and your out of luck when you try to call them because they dont answer the phone. Arrived around 11:30 had to wait about 45 minutes for the guy to show up, open the doors and check me in along with the crowd of other people. The guy had the personality of a tree stump and acted sort of like a zombie. The room was ok - The next day I called the desk for some towels and the guy actually answered on the 3rd try. He said he would bring them up in 5 min. So 30 minutes later I called to see where the towels were and he said he was sorry but would be right up. 2 hours we got the towels. The crown jewel of this stay was when I forgot my cell phone in the room and had to drive back to get it. The manager told us there was no way it was in the room because the maids open everything and look everywhere. After some arguing I got her to have 2 maids escort me to the room - the maids were speaking in Spanish and talking about how dirty I left the room and that I was lying about my phone. My girlfriend let them know she spoke Spanish and didnt appreciate what they were saying afterwards. Found the phone - we never found the charger - - - the manager apologized and gave us a free night at any location, which is good because I wouldnt stay at this place again. Oh yeah another negative - Bouncy squeeky bed and NO POOL.
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Reserved 4 rooms for a week
08/10/2007We're off to a bad start - i checked in yesterday. the weekly cleaning had not been done and the maid went in after i checked in - took the freshly ...
We're off to a bad start - I checked in yesterday. The weekly cleaning had not been done and the maid went in after I checked in - took the freshly opened hand soap and didn't replace it. The one complementary coffee that was supposed to be in the room wasn't. Other issues: one wastebasket for the whole place, no hair dryer or other bathroom amenities, inadequate towel bars for 2 (room had 2 queen beds), no front desk clerk at 7 a.m (supposed to open at 6:30), no coffee cups, coffee maker was sticky, mold around tub, security latch was loose - could move screws with fingers, closet door mirror was cracked, kitchen didn't have what I consider basics such as salt and pepper or paper towels, only 2 sets of dinnerware and silverware, no pitchers or bowls (cereal bowls only), not even pencil and paper! This is not going to be a comfortable situation for 2 people for a week.
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Great place for business traveler
07/02/2007I needed motel room where i could work and meet with clients. homestead fills the bill. it is an extended stay location, with weekly housekeeping, but i don't get ...
I needed motel room where I could work and meet with clients. Homestead fills the bill. It is an extended stay location, with weekly housekeeping, but I don't get clean towels daily at home, so no problem. Room had a fridge, microwave and range. . No casino, which made it quieter, less smoky and more appropriate for client meetings. Staff was friendly and efficient. Room in good condition. Only difficulty. On Saturday I kept getting bumped from the internet connection. On Sunday and weekdays, it was excellent. No pool, which would have been a plus..
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TERRIBLE
03/21/2007It was the worst place i have ever stayed! the customer service was not good at all. i would have rather stayed in my car!!
IT WAS THE WORST PLACE I HAVE EVER STAYED! THE CUSTOMER SERVICE WAS NOT GOOD AT ALL. I WOULD HAVE RATHER STAYED IN MY CAR!!
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