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Homewood Suites by Hilton Allen
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from $87.20 USD
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Reviews
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Not a good hotel for Extended Travelers.
01/09/2011I would not suggest this hotel to extended stay travelers at all. there is a lack of communication between staff. during the stay i had numerous issues with billing and ...
I would not suggest this hotel to extended stay travelers at all. There is a lack of communication between staff. During the stay I had numerous issues with billing and the manager telling me one thing then the assistant manager just doing whatever he wanted to do. The assistant manager authorized a stay using my Hilton reward points but neglected to put it in the computer or inform the staff before he took off for 10 days. I got a call the next day saying payment was needed to continue staying. This hotel is more concerned with money then guest themselves. The staff comes off as friendly but as your stay continues their "friendliness" soon fades away. Housekeeping doesn't clean thoroughly everytime. I was there for 4 months and the room never got dusted once. Communication with housekeeping staff is difficult because of a major language barrier as they mainly speak spanish only. The meals they serve are usually cold. This hotel is not even a year old yet and has major flaws. The window in my room leaked everytime it rained. One time I was out when it was raining and came back to find my floor soaked. I informed the staff and they did not bother to help clean up the mess or even clean the carpets, just gave me extra towels. Maintenance came and looked at it three times. Months had passed and still the window was not fixed. My whole stay I was putting towels up in the window to keep it from soaking the carpet again. The door to my room had problems shutting securely. The hotel key will not always open the outside doors. You have to fiddle with them several times for it to finally open.
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Amazing!
10/09/2010Everything from the booking to checking out was great. the hotel is beautiful, clean, and has friendly staff. the beds were so amazing we decided to purchase one for our ...
Everything from the booking to checking out was great. The hotel is beautiful, clean, and has friendly staff. The beds were so amazing we decided to purchase one for our home as well, and the breakfast was delicious. It is within minutes to plano, dallas and surrounding areas, so there is plenty of places to visit while there!
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