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The best Hotel I have stayed in TX
02/16/2011I just wanted to mention that i appreciate this hotel customer service, room quality, and feel good place... two thumbs up ***** five stars...
I just wanted to mention that I appreciate this hotel customer service, room quality, and feel good place... two thumbs up ***** five stars...
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Best Value in West Houston!
08/26/2009This hotel has it all. great location (close to galleria area without the galleria hotel prices, clean and safe hotel and best of all they have a fantastic and caring ...
This hotel has it all. Great location (close to Galleria area without the Galleria Hotel prices, clean and safe hotel and best of all they have a fantastic and caring staff
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Not good for business traveler. Checked out early.
07/22/2008I was traveling strictly on business so that makes my needs different from others. i also travel to many different business hotels and chains, so my comparison is broad. overall, ...
I was traveling strictly on business so that makes my needs different from others. I also travel to many different business hotels and chains, so my comparison is broad. Overall, I have two serious issues with the property. First, I was surprised how small the rooms were. I could live with that since I wasn't going to be spending much time in the room anyhow. What pushed me over the edge was the glacial pace of the Internet connection in the room. It was unusable for connecting to my corporate VPN. It was barely usable for casual browsing. The connection was there but the speed was not. It was slower and more erratic than dial-up. I hadn't checked in until 11PM so you might imagine I was irritable. I called both the front desk (no help) and the Guest Relations Manager(got voice mail) before giving up and deciding to go look for a Starbucks. First I went to the business center, where the connection speed was the same. Before leaving the business center, I unplugged the network connection from one of the desktop PCs they have, plugged it into my laptop, and got a lighting fast connection. Altogether, it took about an hour-and-a-half to finally get a proper connection, and about 10 minutes to finish my work. I acknowledge that my needs are narrow, but very important to a business traveler. Suffice it to say, I checked out early on the basis of this issue alone. As a business traveler, I cannot be without a high speed connection and this hotel did not have one.
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Will give it one more try
10/29/2007The service was great; very friendly and knowledgeable staff. ordered breakfast in my room ? the food was pretty good but it?s hard to mess up tea, fruit and yogurt. ...
The service was great; very friendly and knowledgeable staff. Ordered breakfast in my room ? the food was pretty good but it?s hard to mess up tea, fruit and yogurt. The valet was friendly and knowledgeable. Great location near the Galleria. There was an AC vent outside of my room door that was leaking, making the floor wet. I would have preferred to be moved to another room. The room I had was pretty small. Overall, it was okay. The hotel is convenient for my business purposes, so I will give it one more try.
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3.5 Stars
11/28/2006The only thing that keeps this hotel from meeting the 4 star is the room size. ameneties are plentiful. pool is large, fitness area is nice and has just about ...
The only thing that keeps this hotel from meeting the 4 star is the room size. Ameneties are plentiful. Pool is large, fitness area is nice and has just about everything you will need. Get the breakfast witht the room it is very much worth it and good. Hotel is clean and the front desk was pleasant. Room request ie; Robes, Refrigerator was not brought until I called several times. Nice lounge area and snack / souvenier store but as usual..pricey. Overall 3.5 stars
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