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Road Trip
10/30/2010This was by far the best stay in a 3 week road trip ... staff at the front desk was great and the room exceeded our expectations. the room was spacious, ...
This was by far the best stay in a 3 week road trip ... staff at the front desk was great and the room exceeded our expectations. The room was spacious, bathroom was super and the large spa tub was a fantastic plus!!
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Unhelpful and Rude Staff, Wifi doesn
08/30/2010One reason i selected a recognized chain hotel was for consistency of amenities, like wifi access, which is very important to me. i was only able to get two bars ...
One reason I selected a recognized chain hotel was for consistency of amenities, like wifi access, which is very important to me. I was only able to get two bars worth of connectivity and constant drops, making it effectively useless. I went down to the front desk and politely asked for a different room. They insisted the problem was with my laptop (I work in IT, I know the difference between poor signal and "broken laptop". They insisted I contact tech support (it was already nearing 11pm) I insisted I only needed a room change, they refused to let me switch to a different room. I gave up and walked away, as I did this, I heard them LAUGHING.
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Great bargain
07/10/2010We only stayed one night, but were impressed nonetheless. the room was quite comfortable and luxury-hotel quiet. this is much better than i expected. staff was very friendly and ...
We only stayed one night, but were impressed nonetheless. The room was quite comfortable and luxury-hotel quiet. This is much better than I expected. Staff was very friendly and happy to provide complimentary toiletries since our checked baggage missed our connecting flight. Location is easy to find and convenient to the highway. If we ever travel to Rapid City again, this will be our first choice. It is a better value than the comparable priced Grand Gateway.
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They know how to fix a problem
04/17/2010After checking in we went to the room only to discover it was not cleaned or ready for occupancy. returned to the desk and they immediately appoligized and gave us ...
After checking in we went to the room only to discover it was not cleaned or ready for occupancy. Returned to the desk and they immediately appoligized and gave us an upgrade. Which they did not have to as they had other rooms available.
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Good Perks, not-so-good service
07/15/2009Good perks: breakfast offered was very good as continental can be. short time frame for serving and was very busy with limited seating. during the week they have a free ...
Good Perks: Breakfast offered was very good as continental can be. Short time frame for serving and was VERY busy with limited seating. During the week they have a free beer/wine happy hour--kid friendly with soda and popcorn--that was a very nice perk. Not-so-Good Service: The reservation was mixed up and they willing upgraded to accommodate the mix up---BUT the room we were moved to have dirty sheets left on the pull-out couch. Called the Front desk and they brought up new sheets--for ME to put on. Next day we had to move rooms again because of the mix up---Front desk said they would move our luggage---that did not happen and we had to move it for the third time upon arriving. Conveniently set right off freeway and nearby downtown.
