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Wonderful hotel
04/17/2010The hotel is quiet, new and the staff was wonderful. its location is great for any activities in the smokey mountains.
The hotel is quiet, new and the staff was wonderful. Its location is great for any activities in the Smokey Mountains.
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Never new and still learning
09/10/2009This hotel is very new to the area and over all looks beautiful. everything was spotless. the bed was very plush and linings were clean and soft. when we entered ...
This hotel is very new to the area and over all looks beautiful. Everything was spotless. The bed was very plush and linings were clean and soft. When we entered the room it did have a musty weird smell at first. Not a bad smell just weird it could be where everything is still so new. The next morning the “free” breakfast consisted of waffles (you make yourself), instant oatmeal and grits, muffins, few cereal options, Oj, apple juice, and coffee. The best part was of the whole breakfast was the waffles!! All the drinks tasted a little bit off almost like a soapy taste but again that could be where everything is very new. The check in/out process the young lady is still learning and couldn’t tell already that I had paid with Travelocity and tired to charge my credit card again then the check out process she had printed another travel agency’s name instead of Travelocity but the balance was zero so I’m hoping everything will be done correctly. The staff are very nice and friendly and I must hand it to the lady who worked that evening she had to deal with a very out of line customer and she was still so polite to everyone and tired to correct his problem as fast as possible. I plan on visiting this hotel again soon!
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