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Better Choices with MUCH Better Service
10/12/2010This hotel is terribly over rated. the service is poor the follow up from management is nonexistent and the rooms are overpriced for the quality of the hotel. everything that ...
This hotel is terribly over rated. The service is poor the follow up from management is nonexistent and the rooms are overpriced for the quality of the hotel. Everything that was incorrect was either someone elses fault of you got the standard quotwere sorryquot with no effort to make it right. I had to go to the front desk three times just to get the room type I reserved. The staff is mostly college kids #40which is fine#41 that have no training in service or quality. Stay at the Hilton or Marriott properties and save yourself the trouble.
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Disappointed
12/13/2009Very overrated for the $$. carpets were filthy and rooms badly needed updating.. all the money was spent on the lobby it looks like. i would never stay in a standard ...
Very Overrated for the $$. Carpets were filthy and rooms badly needed updating.. All the money was spent on the lobby it looks like. I would NEVER stay in a standard room for $* a night there again.
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Worst hotel ever!!
07/29/2009I stayed at the omni last week and had the absolute worst experience i have ever had at an hotel. first the reception guy, chris, i do not think could ...
I stayed at the Omni last week and had the absolute worst experience I have ever had at an hotel. First the reception guy, Chris, I do not think could be any more ruder to a guest. Second we found 3 Security guards sleeping on DUTY!!! We later found out,through another guest, that 3 vehicles were broken into in the parking lot. Then the security guards that were awake harassed my friend, who is black, saying that he wasn't a register guest and that he didn't belong at this nice hotel! We then went and showed this racial profiling rent-a-cop my friends name on the room check in sheet and his reply was ;Well guess there is a first time for everything! Our room had hot water on and off and the sheets smelled like a 1950's smokey hotel room! And then we get down to the front desk and they had withdrew money from my friends debit card and then stated it was just an ;honest mistake! I have a best friend who is a big travel agent in the Dallas metroplex, who set this stay up, has told me he will NEVER give the OMNI anymore of his business again. I have never complained before, that's how horrible this experience was for me!
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Wonderful!
07/23/2009From the beginning a wonderful experience. we went with friends who had booked separately, but the employees at the front desk were more than willing to get us rooms close ...
From the beginning a wonderful experience. We went with friends who had booked separately, but the employees at the front desk were more than willing to get us rooms close to each other. The concierge, X, was phenomenal! He went above and beyond in helping us figure out where to go and what to do. He also sent us champagne and strawberries when he found out it was my boyfriend's birthday. The hotel even accomodated my boyfriends sister when she called to place a surprise breakfast on her, when they said they had never really done that before. Everyone was so polite and everything was great, especially the bartenders are so friendly. The only problem we had was the electricity went out in our bathroom, but they fixed it asap. There are some complaints about the pool, and I would definitely say it is more adult friendly than kid friendly. It is smaller than some might like, but just standing in it is a nice way to beat the heat! Great location and overall I definitely think this is where we'll be staying the next time we go to Austin!
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Expensive and not polite!
06/15/2009Well we had a bad experience there, they dont give enough information about such estrict politics we had to pay about * extra...personal was unpolite too
Well we had a bad experience there, they dont give enough information about such estrict politics we had to pay about * extra...personal was unpolite too
