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Snowy Night
01/22/2011Stayed one night with family when power went out at home. staff was very cordial , helpful and professional. nice room overlooking the green and yale. great breakfast buffet next morning ...
Stayed one night with family when power went out at home. Staff was very cordial , helpful and professional. Nice room overlooking the Green and Yale. Great breakfast buffet next morning on top floor with commanding views of downtown. This hotel is old world style and while not cheap is still worth the price. Location is perfect for theater and restaurants.
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Much less than we expected!
10/19/2009Not a good experience! had issues with building maintenance and had to use the hair dryer on the floor, next to the bed for the weekend. the garage would'nt ...
Not a good experience! Had issues with building maintenance and had to use the hair dryer on the floor, next to the bed for the weekend. The garage would'nt let our car out and we incurred several cab rides (at our expense) due to the hotels issues. We would NOT recommend this hotel
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Nice Hotel, great spa
10/25/2008The hotel was nice, i was staying there for business. they have a brand new spa and cool hair salon, it was great! the staff there was so polite and ...
The hotel was nice, I was staying there for business. They have a brand new spa and cool hair salon, it was great! The staff there was so polite and accomodating. It was nice to be able to but any products I needed there. I would stay there again
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Will NEVER Go BACK EVER
06/16/2008Total rip off. staff is rude and incompetent. they are all scam artists charging you for everything. they have no concept of customer service and what is appropriate. ridiculous charges ...
Total rip off. Staff is rude and incompetent. They are all scam artists charging you for everything. They have no concept of customer service and what is appropriate. Ridiculous charges were added to our room bill, and even more charges appeared on my credit card bill A MONTH LATER. I wouldn't send my worst enemy there.
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birthday nightmare
07/16/2007I booked a room for my wife's birthday. she allways wanted to go to new haven. we booked a deluxe room with a king or queen bed. what we ...
I booked a room for my wife's birthday. She allways wanted to go to New Haven. We booked a deluxe room with a king or queen bed. What we got was a small room with a bed that pulls out of the wall. Then we were told they had no more rooms. The bed was so uncomfortable we called to complain and they suggested a roll away cot. $220.00 for a roll away cot?! C'mon get real. We ended up leaving a 2:30 in the morning after 3 hours of trying to get some sleep. I called travel agency and the hotel and all that they said was sorry. That is nice but doesn't help my wife's birthday getaway.
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