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Find Somewhere Else, this does not deserve 4 stars
03/19/2011We checked in at the petit palace alcala torre hotel in madrid, spain, expecting the quality and service of a four star hotel. however, our three person room is the ...
We checked in at the Petit Palace Alcala Torre Hotel in Madrid, Spain, expecting the quality and service of a four star hotel. However, our three person room is the size of, or smaller than a closet. The bed is literally two steps from the doorway and the room is poorly lit. The power switch is near impossible to access as it is behind a wardrobe, the TV remote is missing, and the only "port " window faces a trash ridden alley. We have tried to switch a room since we saw many rooms that were more like a hotel room, actually has the bed inside the room, and well lit. The clerk at the front desk claims they have no rooms available among their nine floors.
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Don't expect the staff to bend over backwards for you
12/02/2010Alcala torre is perfectly located and affordable but don't ask the staff to go out of their way for you. we found the manager and desk clerks semi attentive ...
Alcala Torre is perfectly located and affordable but don't ask the staff to go out of their way for you. We found the manager and desk clerks semi attentive at best. Their personal conversations and cigarette breaks were more important than the guests. The "highlight" was when we got stuck with our bags at the last minute even though they had promised to keep them while we went to Toledo for the weekend. If personal attention matters to you choose another hotel.
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Great place to stay!
02/10/2010I think the location is awesome, it can not be better. in the middle of madrid, close to everything,yet not in the middle of the noisy areas. i wish ...
I think the location is awesome, it can not be better. In the middle of Madrid, close to everything,yet not in the middle of the noisy areas. I wish the reception staff should advise the guest about the little lift on the entrance when arriving with the luggage. The stack of stairs with luggage on arrival was unforgettable. The cleaning staff gets really loud in the morning. However, overall I loved my room (411) in the corner, had no view whatsover, but it felt cozy, and I was impressed with the bathroom features, very clean, good quality of bedding, bed was really hard. And then the best of all for me: the computer with internet access in the room. This was the plus,plus plus point for me. I have not seen this service in the USA. Flat panel TV was fine, but limited channels choice. I definitely will use this hotel again and I highly recommend it to friends and family.
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