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Tammy
09/12/2008The continental breakfast was very good but always the same choices. hotel was quiet. the directions suuplied by the hotel to different sight seeing places weren't always right. staff ...
The continental breakfast was very good but always the same choices. Hotel was quiet. The directions suuplied by the hotel to different sight seeing places weren't always right. Staff was alwasy friendly and approachable. Only had to ask for towels to the pool once, did a good job of keeping things replenished. Did extra things like warm cookies for night time snack at the main desk about 1900. Water pressure and warm water always available. We were about 1/2 hr from Seattle, good for going to Mt. Ranier and the ocean. Directions to the hotel off from internet are not right, call the hotel for accurate directions as the enterance is on a side street.
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A family trip--good one!
08/20/2008We stayed here with the purpose of visiting wild waves. the hotel was close and convenient to our destination choice, as well as a quick trip to seattle. the front ...
We stayed here with the purpose of visiting Wild Waves. The hotel was close and convenient to our destination choice, as well as a quick trip to Seattle. The front staff person was so sweet! She was obviously a bit overworked, but very polite, professional, and funny. Our room was a double queen. The beds, I believe are older. A bit on the low side, but okay. The pool was the big hit with our kids and the hot tub was welcoming to my husband and I. The warm cookies in the evening were a nice touch too! We will stay here again.
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Quality Inn, Federal Way
06/07/2008Front desk was very nice. breakfast was good; the breakfast room staff was very helpful and friendly. having the option to not change the sheets or towels, if you wish ...
Front desk was very nice. Breakfast was good; the breakfast room staff was very helpful and friendly. Having the option to not change the sheets or towels, if you wish not to, is a good ecological (and economical) move.
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Nice hotel, incompetant staff
12/03/2007Stayed overnight while on-route from portland. the facilities were nice, but that's about it. check-in was cumbersome; much of it was spent with two staff members teasing ...
Stayed overnight while on-route from Portland. The facilities were nice, but that's about it. Check-in was cumbersome; much of it was spent with two staff members teasing each other. (And making inappropriate remarks.) Was unable to get forthcoming information on location of room or best way to bags up or where to get a baggage cart.
When we got to the room, we called room service. The nice man handling the order was confused on the method of payment. (Apparently they couldn't put it on our room tab for reasons they had trouble explaining.) He told us he had to make a special trip up to the room to get our credit card before they would start the order. (We couldn't give the info on the phone for some reason.) After waiting 30 minutes, we called again and they said they'd get the card "later." Another 45 minutes and we get the food order and had our credit card taken. Famished, we ate very little because the food was so poor. Even the chocolate cake was bad. We're accustomed to the low expectations of hotel room service food and thought it the worst we've experienced. The prices were pretty high for room service standards on top of that.
In the morning, we found staff to be a little more helpful, even giving us mostly competent directions. I would avoid this hotel in the future. -
We Recommend This One...
09/24/2007We have stayed in many hotels, this is by far one of the best! we were impressed with the rooms they are very nice, they are clean and smell clean. ...
We have stayed in many hotels, this is by far one of the best! We were impressed with the rooms they are very nice, they are clean and smell clean. The beds are so comfortable we were sorry to leave them behind. The breakfast was basic but my family found there were enough choices. The pool area was bright and clean, the water was nice and warm and the hot tub is very spacious. We will definately come back to this hotel on our next adventure!
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