Reviews

• Not great at all

  Submitted on: 07/06/2010

  For the first time ever we were charged extra for a nine year old child. the girl at the front desk stated that several guests had incorrect reservations that day ...

  For the first time ever we were charged extra for a nine year old child. The girl at the front desk stated that several guests had incorrect reservations that day but she was instructed by the manager to still charge the fee. Also during breakfast, many items were gone even though the hotel was virtually empty; hotel guests that had arrived before we did knew where the breakfast items were stocked (in the cabinets) so they did the breakfast restocking themselves and stated that it had been this way all week. When we asked for an extra pillow, the front desk said "if she could find one she would call me to come get it"...the hotel was not even fifty percent booked. It was evident that the pool had not been cleaned so the kids did not even get to utilize this amenity. This hotel is (very) below par at best, should be rated as a one star. New Management is needed because the staff have no awareness of customer service.

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