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Fair Deal - nothing exceptional
06/21/2010A fair stay, but after requesting an upper floor and a king size bed, i was greeted with no knowledge of which bed i'd prefer and was given a ...
A fair stay, but after requesting an upper floor and a king size bed, I was greeted with no knowledge of which bed I'd prefer and was given a room on the second floor, next to the air conditioning machinery. We hit the bar a little late (on Friday night) and our initial bar tender was clearly ready to go home, but the other bar tender was much friendlier and very helpful with local beers, a definite plus! The service staff was prompt, the room was clean and comfortable and the lobby was nice, yet the details were slightly lacking. The ice maker didn't work on my floor, the elevators were comically slow (good thing I was on the second floor, in hindsight!) and the parking lot is slightly complicated by the dominance of valet parking, which at least for our stay was hardly in use, but forced everyone not using it to park further away than necessary.
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Worst travel experience!!
05/03/2010When my wife and i made reservations at this hotel, we were not told on the website or on any hotel information that they would hold $* per day if you ...
When my wife and I made reservations at this hotel, we were not told on the website or on any hotel information that they would hold $* per day if you use your Visa debit card (two days would have been $*), and that funds would be refunded in 15 days!! I thought this was absured and told them to charge to my Visa credit card. I was told 'too late', they had processed it with my Visa debit! After spending an hour talking with my bank and then with the hotel manager, I demanded my money be refunded immediately. Also, I ordered Starbucks coffee and was overcharged. When I pointed this out, I was told the prices on the signs were incorrect. No refund was given immediately until I pushed the issue of being overcharged. When we checked in, the 'cowboy' who was to help us with our bags was just standing in the lobby next to the checkin stand! We had a reservation for 2 days but I immediately cancelled the second day and found a better hotel. Avoid this place completely!!
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4-star price with 2-star ammenities
11/24/2008I was only impressed with the hotel's pool and workout areas. the high speed internet was not free, the restaurant was obscenely expensive and you could hear every door ...
I was only impressed with the hotel's pool and workout areas. The high speed internet was not free, the restaurant was obscenely expensive and you could hear every door close in your corner of the hotel.
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Poor Convention Center
12/03/2007Our compant recently had there christmas party here. they ran low on food, food that was there got cold. servers couldnt diliver a hot cup of coffee. this not our ...
Our Compant recently had there Christmas Party here. They ran low on food, food that was there got cold. Servers couldnt diliver a hot cup of coffee. This not our first party at this place, the last time wasnt any better.
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Spoiled
08/30/2007The room was very clean, comfortable, and spacious. every member of the staff was helpful and interested in doing whatever they could to make my stay a great one. i ...
The room was very clean, comfortable, and spacious. Every member of the staff was helpful and interested in doing whatever they could to make my stay a great one. I was able to have a mini fridge and microwave brought to my room. Room service was prompt and the food warm. The restaraunt had great service and food. I had the Lobster Bisque on Friday night and it was so good I went back for more on Saturday evening.
Now if they could just lower the price and keep the same service and quality.....
