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Residence Inn Marriott Downtown
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from $139.00 USD
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Reviews
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After 3 years, a shocking lack of customercare.
12/21/2010Being locals my wife and i have enjoyed several overnight midtown getaways at the ri, however i was shocked to experience utterly rude treatment from the young bartender in the ...
Being locals my wife and I have enjoyed several overnight midtown getaways at the RI, however I was shocked to experience utterly rude treatment from the young bartender in the coctail lounge on our wedding anniversary last Jan.1,2010. After waiting for 10 minutes or so and not seeing a server the bartender looked up from his conversation to shout to us (we were sitting at a table 12 to 15 feet away) "What would we like?" I asked what bourbons were available and he motioned silently to the shelf behind him which I couldn't see from my seat. Rather than him coming to take our order I had to get up and walk over to him. When I began to explain to him that his arm gesture was unprofessional, he began to launch into a barrage of flippant and confrontational defensiveness. After complaining to the night shift manager I was given a comment card and referred to the general manager. A week or so later I spoke to the GM who apologized but refused to say what discipline if any the bartender would receive. She said she wanted us to return and would send us a complimentary stay and meal in their lounge. After a month I contacted her again and she expressed ignorance as to why we hadn't received anything. I've left messages on corporate voice mails but to no avail. Jan. 1, 2011 will make a year and we still haven't received anything. It's not an issue of a free room . I was just left with the feeling of being just another customer and that nobody cared if we returned or not. And that' s too bad because we really looked forward to our weekend/birthday/anniversary getaways at "our spot". Now we stay at the Citizen.
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It's a winner
10/30/2007Great location; fabulous staff, friendly and helpful; clean, attractive room; great bed; free internet in the lobby; good breakfast. great value for price. you can pay more for more extras ...
Great location; fabulous staff, friendly and helpful; clean, attractive room; great bed; free internet in the lobby; good breakfast. Great value for price. You can pay more for more extras at other places but, honestly, what more could you need or want?
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Beautiful Surprise
09/09/2007My family stayed here while my father had surgery at sutter memorial. the staff, room and hotel was excellent. we all wished we could have stayed here under better circumstances. ...
My family stayed here while my father had surgery at Sutter Memorial. The staff, room and hotel was excellent. We all wished we could have stayed here under better circumstances. The only problem we had was that the elevator was broken in the parking garage, however, after the first day we were told we could park in any available spot (previously we were told hotel guests had to park in rows 5 on. Service and our rooms were impeccable.
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Excellent Hotel
08/30/2007Our recent stay at the residence inn was excellent. the staff were very friendly and the suite was one of the best that i've ever stayed in. they featured ...
Our recent stay at the Residence Inn was excellent. The staff were very friendly and the suite was one of the best that I've ever stayed in. They featured granite counters, modern decor, a full kitchen, and most important to me, everything was extremely clean. I will absolutely stay there again. Loved it!!
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Brand New Hotel
03/22/2007This hotel isn't open yet, went for a site tour and it's show rooms are beautiful. sales staff was very friendly. great location to restaurants and the capitol. ...
This hotel isn't open yet, went for a site tour and it's show rooms are beautiful. Sales staff was very friendly. Great location to restaurants and the Capitol. Can't wait for it to open this May.
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