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Important Hotel Information
- Zen Spa Retreat is now open.
Please note this property collects a 15.00 per day Resort Fee.
Sheraton Puerto Rico Convention Center Hotel & Casino
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from $195.01 USD
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Reviews
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Never again
03/05/2011I wouldn't stay there again if it were free. too impersonal and way too over priced. a bowl of tomato soup at $* plus 14 % is just too much and ...
I wouldn't stay there again if it were free. Too impersonal and way too over priced. A bowl of tomato soup at $* plus 14 % is just too much and the continental breakfast at close to $*is another rip off. The Travelosity info indicated that this breakfast was an inclusive. No matter which way I turned it seemed that someone had their hand out. I thought so little of the place that I left after two days although I had booked and paid for 6 nights. Being retired military I went to Fort Buchanan where people are friendly and a person can afford to eat more that one time a day. My wife left her pajamas in the bathroom when we left after teh second night and when we went bck to retrieve them they had not been turned in to lost and found so obviously someone working there is dishonest. My association with Sheraton all but ruined the first two days of our vacation but they won't have the opportunity to do that again.
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Nice hotel - but some downsides........
10/20/2010The hotel is nice - new - overall clean. i say overall - ants everywhere in the bathroom and crawling on beside nightstands. the one thing that i didnt love is that after ...
The hotel is nice - new - overall clean. I say overall - ants everywhere in the bathroom and crawling on beside nightstands. The one thing that I didnt love is that after being gone all day my room was not cleaned at 6pm when I returned. I called down for towels etc and no one seemed particularly concerned. At 9pm the housekeeper showed up to clean the room......I stated that it seemed a little irregular - and she shrugged and said she worked the night shift and didnt start till 3pm!!! Not great. I would stay again but would need to stop by the front desk to ask the room to be cleaned a a reasonable time - this seems like a really strange setup.
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hotel
09/20/2010Nice hotel. bad location. not a great area to walk in at night. needed a car to stay there. rooms great. very nice lobby. hated that the pool bar closed ...
Nice Hotel. Bad location. Not a great area to walk in at night. Needed a car to stay there. Rooms great. Very nice Lobby. Hated that the pool bar closed at 6:00PM every night and the hot tub closed at 8:00PM no exceptions. Lame excuse given but where literally run out of the pool/hot tub area at 8:00PM. What a great loss of revenue that the pool bar closed at 6:00PM. Food prices were very high and the drinks were way overpriced. To also pay $* per soft drink and no free refills was upsetting. Would not stay there again. Several of the guests that we talked to said the same thing that they would not stay there again. Can not get to anything. Now if you are there for a convention that is the perfect spot but not to stay there in San Juan. One of the beach hotels would have been much better and I bet they would not close down the bars. Very Disappointed.
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Too quick of a stay at Sheraton Puerto Rico!
09/20/2010Overall service and comfort at the hotel was amazing! the room was wonderful, the view was ok, but we did not really care about that, the pool deck was great, ...
Overall service and comfort at the hotel was amazing! The room was wonderful, the view was ok, but we did not really care about that, the pool deck was great, and the drinks at the bar and grille were AWESOME!! There was a bartender there that made the best MOJITOS! There was not much to do for kids but the pool more than made up for it. I will definitely be staying there again, especially for cruise stays, 2 nights were good but next time I will stay 3 or more and rent a car. I did not get to go to the casino, but I will next time!
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last vaca night
08/04/2010Great hotel.only my husband and myself traveling with another couple paid for the club room.upon check in we were told it was under renovation{the club room} we ...
great hotel.Only my husband and myself traveling with another couple paid for the club room.upon check in we were told it was under renovation{the club room} we were given a voucher for breakfast {which was awesome,and given a * dollar voucher for the club lounge.I really was looking foward to the lounge .but it worked out.an e mail or upgrade in room would have worked since we paid the price for the extras.also they show the pool at night .wanted to see the night view but the pool was closed by8.called ahead for music with dance floor since I love salsa and what ever fun dancing a resort offers.but no .On a Saturday night, wow no dancing in a San Juan resort .I paid just to have it all in the same area.that what a vacation is about stress free and all together especially in a resort like this.on a 1 to 10 scale I gave that night a 5.
