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Springhill Suites San Antonio Seaworldlackland
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from $89.95 USD
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Reviews
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Excellent hotel but
01/24/2011Excellent hotel/location with great amenities. i would stay here again but housekeeping is terrible at there job. had to call front desk to get towels replaced, trash removed, and ...
Excellent hotel/location with great amenities. I would stay here again but housekeeping is terrible at there job. Had to call front desk to get towels replaced, trash removed, and linens replaced. Puts a blemish on an otherwises great hotel.
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Will Not Stay Here Ever Again
08/08/2010We have statyed at this hotel five times since it opened in may 2010 and the service has gone downhill with each stay, with the last stay in august being ...
We have statyed at this hotel five times since it opened in May 2010 and the service has gone downhill with each stay, with the last stay in August being the worst yet. Although they are extremely busy, they do not employ enough staff to maintain the front desk or housekeeping services. We made reservations for a room with two queen-size beds for two adults and two children, and they only provided us with three bath towels and two washcloths. In additon, the decorative pillows and floors were stained and soiled. When we requested additional towels, we were questioned as to how many we currently had in our possession and told housekeeping would deliver more to our room. Unfortunately, that never happened and we had to go back to the front desk to request more towels. For the cost of the room, it would seem they would match it with the quality of the service. Will NOT being staying in this hotel again!
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I won't stay there again
05/18/2010The staff was completely unprepared. there weren't enough towels or linens, and they took hours to bring more. i had to get the telephones in the room working myself. ...
The staff was completely unprepared. There weren't enough towels or linens, and they took hours to bring more. I had to get the telephones in the room working myself. The "pool" is tiny, and the water forms puddles all around it. In the rooms, glass doors on the bathrooms like nice, but aren't practical when people are trying to sleep.
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