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Important Hotel Information
- This is a couples only resort. No children are allowed.
Reviews
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A Little Slice of Mexican Heaven
05/23/2010It was our first time to mexico and the people at the sun palace made it one of the best trips i've ever taken. the staff welcomed us like ...
It was our first time to Mexico and the people at the Sun Palace made it one of the best trips I've ever taken. The staff welcomed us like we were royalty and catered to our every need along with being nothing but kind and courteous. The ocean view was beautiful and the beach chairs were incredibly comfortable and relaxing. Everyday there was something fun, romantic, relaxing, and cultural to do. I highly recommend this resort to any couple looking for superior service, romance, and bliss. I loved it and we will most definitely be returning again. My traveling companions and I are very picky about the hotels we choose and the Sun Palace met every expectation from the service of staff, food, and the hotel and room amenities. We all felt very safe knowing ourselves and our belongings were protected.
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excellent vacation experience
05/22/2010My husband and i celebrated our anniversary at sun palace. the hotel was excellent. incredibly clean throughout. the entire staff from busboys and waitstaff to housekeeping and the entertainment staff ...
My husband and I celebrated our anniversary at sun palace. The hotel was excellent. Incredibly clean throughout. The entire staff from busboys and waitstaff to housekeeping and the entertainment staff were very friendly and truly made this a wonderful experience. The food was wonderful in all the restaurants (we tried all but the oriental lounge). We did 2 of the tours offered (Chichen Itza and Zip line) and had great experiences at both.
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BEST VACATION EVER
01/09/2010We honeymooned here in april , for 7 days, the hotel is gorgeous, staff fabulous, food pretty good, we loved the steak rest, ate there everynight. dont eat at the italian ...
We honeymooned here in april , for 7 days, the hotel is gorgeous, staff fabulous, food pretty good, we loved the steak rest, ate there everynight. dont eat at the italian rest. the pools were beautiful, rooms coudnt have been better,( except the bed wasnt attached, and on rollers.) Dont go to the waterpark!!!!! it was a nightmare. didnt go to any of the other palace resorts, probally should have!! would recommend it to anyone. worth every penny!!!
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Oct 2009 Premium member
12/19/2009The best most relaxing vacation bar-none. two days into week-long vacation and were planning the next one back. presidential suite a-must. great memories and the service made ...
The best most relaxing vacation bar-none. Two days into week-long vacation and were planning the next one back. Presidential suite a-must. Great memories and the service made it that much better
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Just got back
10/18/2009We thought sun palace was an awesome hotel and we had only one real complaint...the bed. it's ironic that you pay for a quality room and hotels cheap ...
We thought Sun Palace was an awesome hotel and we had only one real complaint...the bed. It's ironic that you pay for a quality room and hotels cheap out on a hotel grade bed (stiff springs last longer). They did add a thick duvet that made it a little better (I suggested to the front desk at checkout they might want to check out air mattresses with dual controls). The staff could not have been more helpful-we did upgrade to the conceirge level and I would again, but the staff made everyone feel special. The food was good-some real good, some ok (alot of salt on some dishes). The only other issue regards the tours. It would have been nice to proceed directly to Chichen Itsa and spend more time there exploring the ruins. I think travel online (probably won't book again through Travel online) could have done a better job with the seat arrangements (thankfully AA helped on the way back). This was probably a once in a lifetime trip for us, but if we were going back to Cancun, we would stay at the Sun Palace...albeit on an air mattress.
