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Important Hotel Information
- Please Note: Winter cancellation policy is in effect starting 11/12/2011 through 4/23/2012. Cancellations made more than 14 days prior to arrival, will be charged a cancellation fee equal to one night's lodging and tax. Cancellations made 14 days or less prior to arrival will forfeit all monies received. Departure prior to scheduled check-out times will result in forfeiture of the balance of the reservation total.
Reviews
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Outdated, but a place to sleep
03/04/2008This was probably originally an outside hotel that was converted into an indoor hotel by building a roof over/between the two rows of units. it was different...it was ...
This was probably originally an outside hotel that was converted into an indoor hotel by building a roof over/between the two rows of units. It was different...it was a looooong atrium between the 2 rows of rooms with lounges, 2 hot tubs and ping pong tables. There was a Subway shop off the hallway and a ski/snowboard rental area opposite the check in desk. The rental area also housed a small shop with snacks and souvenirs. We had requested adjoining rooms, but did not get them, even after the clerk said she would put us in adjoining rooms. The rooms are more like row house rooms. You enter into the small bedroom with a place inside the door to place your skis, the bed is up against the wall so you have to crawl up the bed to get into it, and there is a surface with a skinny mattress on it that we took down and put on the floor. It would be good for a skinny kid. Next was the bathroom that was ok. It is followed by a living room with a small kitchen with tiny counter space. It was sufficiently supplied with silverware, plates, cups and glasses. There was a microwave, small fridge, toaster, sink, dishwasher and an ELECTRIC FRYING PAN for the cooking surface. The living room area had a pull out sofa, table and chairs and a fireplace. Don't expect modern facilities like the newer condos. The thermostat did not work and it was rather toasty in the bedroom and freezing in the living room. The hot tub jets were powerful and good...nice after a day of skiing.
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Do Not Stay Here - Much better choices available!!
01/03/2008A few positives:(1) if you have children the layout reminds you, as stated by my kids, of "staying inside a mall". the property is laid out in ...
A few positives:(1) If you have children the layout reminds you, as stated by my kids, of "staying inside a mall". The property is laid out in such a way that you walk through an open atrium that smells of chlorine past the hot tub, the ping pong table, the arcade, the cheesy restaurant, and the small pool as you wonder to your room inside the dome. Kids like the loud atmosphere, the arcade and the people wandering around the dome. (2) In fairness,once inside our unit -- the tiny kitchen, i.e sink,small frig, microwave had been updated - had workable space for coffee and cont. breakfast. NEGATIVES: Our "three bedroom suite" - Room 197 A&B. The dated furnishings, very small double bed in pint size room, miniscule bathroom and ancient TV's were to be expected for the bargain price of $450.00 a night in Vail area over holidays! However, the following was not anticipated: nonworking condition of 2 of showers in the 3 bathrooms, broken thermostat in half the unit, blown circuit (we would discover upon checkout the source of nonworking plugs in all restrooms), broken toilet in 1 bathroom, 2 of the 3 ancient Tv's being nonworking (no reception only static)remotes didn't work either, the thermostat was stuck at 95 so opened window in 10 below weather, nonworking hairdryers in all three bathrooms, the stains on the ceiling from leaks, ... need I say more because I can! We paid for a disaster but that is not the worst part. After our family had to take turns rotating into the one working bathroom and could not even use a hair dryer my husband decided he should probably speak to management. The manager on duty said "nothing I can do" ---not sorry, not When pressed she said you can come in later in the week and talk to the general manager but she isn't going to do anything for you either. (Well great) But, after we had checked out, the manager on duty sent a team of mantience people up to our "suite" who announced to us that the circuits were all fried, the toilet broken and they at least apologized saying that while it wouldn't do us any good they would fix some of the broken items over the next day. In sum, the manager seemed more interested in covering her own *ss than any sort of guest service or common consideration. She was preparing to explain the problem rather than fix it.
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