Reviews

• Not recommended

  Submitted on: 12/08/2008

  Somewhat disappointing... i selected the hotel based on availability of internet access while at killington; that didn't work. the hotel restaurant never opened and the breakfast was never provided.

  Somewhat disappointing... I selected the hotel based on availability of internet access while at Killington; that didn't work. The hotel restaurant never opened and the breakfast was never provided.

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  • Staff And Service
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  • Value For Money
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  • Dining
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• Rude and Unhelpful Staff

  Submitted on: 02/26/2008

  When we made our reservation fdirectly with the hotel for a $450 room, they failed to inform us that the "penthouse" was a musty attic like room located ...

  When we made our reservation fdirectly with the hotel for a $450 room, they failed to inform us that the "penthouse" was a musty attic like room located right above the piano bar (had we known, we would have made other arrangements). We checked into the hotel late Friday night after a 5 hour drive through a snowstorm. When we asked to change to a quieter room, the staff was rude and told us if we wanted quiet we should have gone to Stowe.
  While we were eventually moved to a different room, the staff was continually rude to us and expressed no apologies or empathy for our situation or experience. All we wanted was an apology for our inconvenience. I have never been treated so badly by employees in the service industry. Apparently at the Mountain Inn, the customer comes last.

  • Room Quality
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  • Value For Money
  • Security Safety
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