Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Checks out equipment and cleaning supplies necessary to complete assigned tasks. Follows outlined procedures for all housecleaning duties. Reports repairs needed in work area to Supervisor. Signs in key and turns in reports to Supervisor at end of shift.

Open. Capable of performing heavy work. Ability to read, write and speak English. Physically strong. Open minded and willing to learn. Must be able to make decisions and work well with others.

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