Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Completes all set-ups in a timely manner. Ensures that beverage supplies are available during service. Ensures that the work area is clean and sanitary in accordance with the city and state health department codes. Knows sanitation guidelines. Responsible for maintaining all established service standards. Adheres to department and hotel policies and state liquor laws. Is courteous and displays a good attitude. Performs any reasonable request made by beverage management. Participates in quarterly training and new hire training if applicable. Responsible for providing excellence in service and cleanliness in all beverage outlets. Relays all guest complaints/compliments to the supervisor.

Friendly, pleasant and courteous. Must be able to obtain a NJ Casino Service Employee License.

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