Understands and responds to internal customers needs. Communicates in a friendly, respectful and understandable manner. Politely gives consistent, timely and accurate information and finds answer when unsure. Uses FOCUS behaviors when encountering guests. Meets expected service delivery times as defined by department’s service standards or as required by receiver of service or goods. Is a team player, cooperates with employees within the department as well as other departments. Speaks positively about the company, co-workers and customers.

In accordance with N.J.A.C. 19:45 1.11(c)(2), any individual employed in this position must sign an acknowledgement of these regulatory requirements prior to being employed in the Surveillance Department. Maintains surveillance on designated areas and activities. Records any irregular activity as required.

Knowledge of games and casino rules, procedures and administration. Must know the camera equipment and those methods of operation and recording as required. Must have knowledge of games cheating methods and related illegal activities. Must be able to obtain a NJ Casino Employee License.

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