Understands and responds to internal customers needs. Communicates in a friendly, respectful and understandable manner. Politely gives consistent, timely and accurate information and finds answer when unsure. Uses FOCUS behaviors when encountering guests. Meets expected service delivery times as defined by department’s service standards or as required by receiver of service or goods. Is a team player, cooperates with employees within the department as well as other departments. Speaks positively about the company, co-workers and customers.

The incumbent will sign an acknowledgment of the regulatory requirements as referenced in N.J.A.C.19:45-1:11(c) (2). Installs, maintains and repairs closed-circuit television equipment and video tape recorders used by the Surveillance Unit. Maintains inventory of all parts and materials. Maintains CCTV equipment in Division of Gaming Enforcement monitoring room and assists the DGE in presenting video-obtained evidence in court, depositions and administrative hearings. Completes special assignments for upper management as requested.

High school diploma or equivalency certificate. Minimum five (5) years in repair and service of electronic equipment such as CCTV, TV, radios, VCR, sound equipment etc. Ability to read electrical schematics relating to service of electronic appliances and work with minimum supervision. Must be able to obtain a NJ Casino Employee License.

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