Housekeeping Clerk

The vision of Harrah’s North Kansas City Casino and Hotel and Harrah's Entertainment, Inc. is for each of our brands to be the overwhelming first choice of its targeted customers for casino entertainment. When you work at Harrah’s, your most important responsibility is providing truly great service to every guest every time. You’ll see this in the fundamentals of how we run our business, how we deliver and measure great service, and the policies to support it. All Harrah’s employees are expected to provide fast and flawless service, promote our Total Rewards program, help players feel lucky by wishing them luck, celebrating wins, and providing fast service to keep them in action, recognizing and making players feel special by using the guests’ names, remembering what they like and anticipating their needs, and providing a spotless, pleasant, and clean environment, which includes dressing neat and clean and being well groomed. By joining the Harrah’s team, you are committing yourself to these values and acknowledging your dedication to truly great service.

Expedites and oversees special requests from the Front Desk. Responsible for answering all incoming calls and consistently updating the status of rooms. All Harrah’s employees are expected to deliver truly great service and to create a swarm and friendly atmosphere to our guests. This creates and ensures a fun and exciting environment where the flawless delivery and execution of service excellence is paramount. Employees must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations. Must be able to speak, read, and understand English.

Job Description:

• Answers incoming calls from both guests and internal departments with a warm friendly greeting.
  
• Logs all incoming calls.
  
• Take messages for management and hourly staff.
  
• Dispatches guest requests to Housekeeping personnel.
  
• Acknowledges and responds to customer queries, internal and external, immediately.
  
• Answers questions about Harrah’s facilities and services.
  
• Maintains a lost and found logbook and storage area.
  
• Responsible for documenting, tracking, and dispersing lost and found items.
  
• Responsible for disposition of assets and Inventory Control.
  
• Responsible for key inventory, sign in and out of section keys process.
  
• Forwards work orders to PBX and communicates completion to Housekeeping staff as needed.
  
• Responsible for tracking progress of all maid assignments. Utilizing manual tracking sheets.
  
• Checks and corrects room discrepancies throughout shift.
  
• Clears all due out rooms and No Service rooms by 2pm each day.
  
• Maintain communications between Front Desk and Housekeeping.
  
• Runs end of day reports.
  
• Must be able to clean rooms as needed and perform all related responsibilities. See Room Attendant job description.
  
• Must be able to work under a variety of stressful situations.
  
• Performs other job related duties as assigned by Manager or Supervisor.
  
• Adheres to departmental and company rules, regulations, policies and procedures.

Individual must be highly motivated and self-directed. Must have strong written and verbal communication skills. Excellent interpersonal, customer service, team-building and problem-solving skills required. Computer knowledge to include Word and Excel is preferred. Must be able to speak, write, read and understand English. Must have the ability to calmly handle stressful situations and be willing to work any day and any shift. Must present a well-groomed appearance.

Physical Requirements:

• Physically mobile with reasonable accommodations
  
• Able to lift and carry upwards of 5 pounds
  
• Able to bend, reach, kneel, twist and grip items while working at assigned area
  
• Respond to visual and aural cues
  
• Read, write, speak, and understand English
  
• Able to work flexible shifts
  
• Operate in mentally and physically stressful situations
  
• Must be able to manage several tasks.
  
• Ability to interact effectively with co-workers.
  
• Must have a pleasant service voice.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Guest service is an intricate portion of all job positions on property. Because of this, you may also be asked to perform other duties or tasks in focus of truly great service.

Licensing and Certification Required:
Employees may be required to obtain a Missouri Gaming Commission license. The initial license is paid for by the employee through payroll deduction. All subsequent renewals for the license are paid by Harrah’s North Kansas City.

Apply Online (http://harrahs.hodesiq.com/careers/apply_online_1.asp?LocID=17&JobID=1222575&User_ID=)