SUMMARY OF JOB PURPOSE
Provides leadership and direction to assigned beverage service personnel to achieve maximum operating results, revenue tracking, and cost of sales control.

ESSENTIAL FUNCTIONS

• Coaches, instructs and mentors assigned employees in the performance of their duties and in meeting the department, property and company goals, i.e. TPSS scores, FOCUS based guest service.
  
• Controls cost of product by monitoring par stocks and ensuring preparation of drinks within established policies and procedures.
  
• Controls cost of labor and materials. Ensure quality of guest service levels through effective scheduling to attain high standard of service with minimum use of labor hours.
  
• Implements development plans, appraisal ratings, further training, discipline, promotion or termination for assigned employees.
  
• Performs assigned input work in compiling annual budgets.
  
• Monitors appearance of all facilities and service areas and follows up to ensure Harrah’s “Spotless” standards are maintained.
  
• Maintains up-to-date knowledge of all applicable state, federal, and company regulations and procedures regarding the service of alcohol and related beverage service functions.
  
• Acts immediately on customer complaints to ensure corrections or service recovery is made as needed.
  
• Prepares and administers periodical performance reviews of assigned personnel.
  
• Compiles daily observation reports documenting employee follow through with daily operations using report as coaching tool.
  
• Ensures beverage staff is serving using C.A.R.E. skills.
  
• Demonstrates a pleasant and enthusiastic demeanor at all times.
  

EDUCATION: College Degree preferred

EXPERIENCE: Minimum of five years Food & Beverage experience
Two years supervisory experience

ABILITIES:

• Fluent and literate in English
  
• Ability to coordinate multiple tasks simultaneously
  
• Ability to negotiate with diverse departments
  
• Ability to communicate clearly and tactfully
  
• Ability to implement strategic visions/plans into day-to-day operations
  

Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures.

This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.


Apply Online (http://harrahs.hodesiq.com/careers/job_detail.asp?JobID=1224022)