• Works in the VIP office, VIP Lounges, Guest Services Desk on land as well as on the vessel to assist guests with their requests and concerns.
  
• Issues tickets and various comps to VIP guests, makes reservations at restaurants, hotels, golf and with established transportation companies.
  
• Assists Host Department with all reservations for guests.
  
• Services calls from invited guests to special events and promotions.
  
• Telemarkets certain special events and promotions.
  
• Conducts surveys by telephone as well as in person.
  
• Serves as an information center for all guests internal and external.
  
• Participates in promotional activities as requested or directed, including sign ups, drawings, announcements via loud speaker, postings and maintaining records.
  
• Accountable to complete and maintain paperwork on all reservations in a timely manner.
  
• Accountable to assist any guest who identifies him/herself as needing help with a responsible gaming issue, and to handle the matter according to policies and procedures.
  
• Any and all related job duties as requested, even if not part of the regular job description, particularly if it affects safety of any individual and/or guest service.
  
• Ability to understand and communicate verbally in English.
  
• Must be friendly, outgoing and comfortable in dealing with the public and resolving guest problems and issues.
  
• Ability to work under pressure, to handle long guest lines, customer demands and complaints.
  
• Ability to read and comprehend English and all written internal communications.
  
• Ability to work standing on feet and/or walking for long periods of time (4-5 hours) at a time, frequent standing in one location and/or frequent walking to and from and around the guest areas to mingle with guests.
  
• Visual acuity required for working with the computer, reading promotional materials, directions.
  
• Aural acuity required for communicating with guests and in order to respond to loud speaker emergency instructions in the event emergency response is required to evacuate guests.
  
• Work environment is noisy with loud voices, machine noise, paging systems, engine noise and vibrations.
  
• Work environment where guests are present may be smoky or may smell of gaming vessel fumes as doors open and close.
  
• Endure short periods of change in climate (indoors to outdoors) in various conditions such as heat, cold, wind, rain, snow, etc.
  

REQUIREMENTS/QUALIFICATIONS

[*]Must be accurate and able to type a minimum of 35 words per minute or greater in order to effectively utilize the computer based system and internal computer systems such as Logical Systems International (LSI), SMS, Microsoft word, excel and other related or similar computer applications.
[*]Communicate with guests and coworkers in English (Multi-language skills highly desirable but not required).
[*]Must be able to read and comprehend English.
[*]Oral and aural acuity and ability.
[*]Able to work flexible days and hours within the parameters of various shifts. Must be able to work weekends and holidays.
[*]Ability to perform basic calculations and work with numbers.[/list]

Apply Online (http://harrahs.hodesiq.com/careers/job_detail.asp?JobID=1294446)