Summary:

• Increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation.
  
• Creates loyalty to Bally's between valued gaming customers by building lasting relationships and effectively utilizing marketing techniques.
  

Essential job functions include:

• Maintains close ties with targeted guests through personal contact by phone and in person.
  
• Greets guests in the casino and participates in social events and special promotions.
  
• Anticipates guests needs and quickly responds to guests requests to arrange transportation and accommodations.
  
• Effectively uses telemarketing, mail and other marketing techniques to increase visitation patterns among target customers.
  
• Uses sound judgment and makes good decisions in accordance with established guidelines.
  
• Handles difficult guests and situations in a calm, professional and prudent manner.
  
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
  

Requirements:

• Must have a minimum of 2 years Casino Host, Slot Host or VIP Services experience in a major gaming operation, preferably in Las Vegas.
  
• Must have proven track record of personally providing excellent customer service.
  
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
  
• Must be willing to work any shift when necessary.
  
• Must be able to speak, read, write and understand English. Bilingual a plus.
  
• College degree in Marketing, Hotel or Business preferred but not required.
  
• Must be able to get along with co-workers and work as a team.
  
• Must present a well-groomed, professional appearance.
  
• Must have excellent attendance record.
  
• Physical, Mental and Environmental Demands:
  
• Must be able to continuously maneuver around office.
  
• Must be able to move quickly around property.
  
• Must be able to bend, crouch, kneel, twist and work at a desk.
  
• Responds to visual and aural cues.
  
• Must be able to work independently and proven to be self-motivated.
  
• Must be able to speak, read, write and understand English.
  
• Must have the manual dexterity to operate a computer and other necessary office equipment.
  
• Must be able to respond calmly and make rational decisions when handling guest’s needs.
  
• Must be able to tolerate areas containing second hand smoke.
  

Apply Online (http://harrahs.hodesiq.com/careers/job_detail.asp?JobID=1296080)