SUMMARY OF JOB PURPOSE


The incumbent in this position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. This position is accountable for coordinating and supervising the daily Housekeeping activities in order to maintain Harrah’s standards and ensure maximum guest satisfaction.

• Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.
  
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of employee skills.
  
• Follows-up on all guest concerns relating to their stay at Harrah’s Lake Tahoe.
  
• Coordinates the day-to-day activities of Room Attendants, Hotel Cleaning Specialists and Summit Suites Housekeepers to ensure the efficient operation of the department.
  
• Responsible for floor start-ups, key issuance, assignment sheets, and supply order and pick-up.
  
• Maintains communication with peers and Housekeeping office for effective distribution of job duties as required by business levels.
  
• Responsible for the follow up with Engineering to ensure timely work order completion. Responds to all Service Recoveries.
  
• Responsible for completing at least 28 formal room inspections daily. Responsible for closing each day; responsible for departmental reporting as required

ESSENTIAL QUALIFICATIONS


Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.





EDUCATION:

• High School Diploma or equivalent
  
• College Degree preferred

EXPERIENCE:
One to two years in a Housekeeping supervisory position preferred



ABILITIES:

• Literate and fluent in English
  
• Bilingual in Spanish a plus
  
• Good communication skills, both verbal and written
  
• Good interpersonal skills, with emphasis in relationship build
  
• Good problem solving skills
  
• Good customer service skills, both internal and external

Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures.

This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.



Apply Online (http://harrahs.hodesiq.com/careers/job_detail.asp?JobID=1293242)