Job Title: Casino Credit Manager

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Harrah's Entertainment, Inc. is the world's largest provider of branded casino entertainment. Since its beginning in Reno, Nevada 67 years ago, Harrah's has grown through development of new properties, expansions and acquisitions. On June 13, 2005, Harrah's Entertainment acquired Caesars Entertainment, Inc. and now owns or manages through various subsidiaries more than 40 casinos in three countries, primarily under the Harrah's, Caesars and Horseshoe brand names. With nearly 4 million square feet of casino space, more than 40,000 hotel rooms and nearly 100,000 employees, the Harrah's portfolio is the most diverse in the gaming industry. Harrah's Entertainment is focused on building loyalty and value with its customers through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership.

The Harrah’s Mid-South Region consists of three properties:
Harrah’s Casino Resort: Grand Opening May 23, 2008 (Formerly Grand Casino), Harrah’s Casino Resort is northern Mississippi’s most complete destination resort, 20 minutes from the Memphis International Airport, and centrally located among many of the South’s most popular travel attractions. The largest gaming resort between Las Vegas and Atlantic City, Grand Casino Resort spans over 2,000 acres, featuring three elegant hotels with wireless Internet availability surrounding The Links at Cottonwoods, an 18-hole Hale Irwin-designed championship golf course. Popular amenities include indoor and outdoor swimming pools; Bellissimo Spa, a world-class spa and salon; Web TV; Willows, best-in-class sport shooting facility; tennis court; an expansive RV resort; six diverse restaurants/cafés; Kids Quest children’s adventure center and teen arcade; 2,400-seat showroom/event center; 140,000 square-foot casino and 40,000 square feet in meeting/convention/banquet facilities.

Horseshoe Casino & Hotel Tunica: Opened on February 13, 1995. The property features 245,000 Square Feet, including a 14-floor all-suite hotel tower. Gaming Area, Restaurants, Entertainment Venue and Hotel Lobby are all conveniently located on the first floor.

Sheraton Casino: Home of the “Hot Spot” opened August 1, 1994, at Casino Center in Northern Tunica County, Mississippi, just 12 miles from Tennessee state line at Casino Center off Highway 61. The 92,000 square-foot casino features 33,000 square feet of gaming space. The Sheraton hotel experience offers the only all suite hotel in Tunica. The casino and hotel also hosts three restaurants, a snack shop, a pampering fitness center and a gift shop. At Sheraton Casino & Hotel you get more bang for your buck…Guaranteed!

JOB SUMMARY:
Plan, direct and coordinate through subordinates, Executive Hosts, casino management and other credit authorizers the property’s credit efforts, ensuring adherence to policy as well as regulatory requirements. Development and implementation of Brand programs focusing on credit issuance procedures, awareness programs and promotion of cross property credit availability. Oversee the execution of other Brand credit initiatives directed by the Corporate Vice President and Controller. Make recommendations to property and senior management to improve the efficiency and effectiveness of credit practices. Authorize the holding of credit instruments within established guidelines. Authorize credit to guess within established guidelines. Personally contact gaming guests regarding credit. Review and approve applications for hotel direct bill accounts. Facilitate the flow of quality credit information within property and across the Brands. Monitor credit trends for improvement opportunities. Report on the overall effectiveness of credit granting decisions. Oversee collection efforts performed to ensure timely and appropriate actions taken. Leader is responsible for instilling and promoting a strong culture of customer satisfaction. In addition, the successful candidate exhibits an upbeat positive attitude and passion for guest service. Responsibilities include execution of differentiated service and process improvements to minimize wait times.

College degree in related area. Minimum of five years in a supervisory or managerial position, preferably with casino experience. Excellent skills in oral and written communication, public relations, and guest customer relations. Proven knowledge of good credit practices and ability to make excellent judgment decisions. Knowledge of Microsoft Office applications (i.e., Word, Excel, Access) or equivalent. Working knowledge of Fair Debt Collection Practice Act. Demonstrate proficiency in multi-tasking responsibilities. Knowledge of casino operations and cashiering preferred. Must pass all written assessments.

Harrah’s Entertainment, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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