Guest Service Requirement:
The vision of Harrah’s North Kansas City Casino and Hotel and Harrah's Entertainment, Inc. is for each of our brands to be the overwhelming first choice of its targeted customers for casino entertainment. When you work at Harrah’s, your most important responsibility is providing truly great service to every guest every time. You’ll see this in the fundamentals of how we run our business, how we deliver and measure great service, and the policies to support it. All Harrah’s employees are expected to provide fast and flawless service, promote our Total Rewards program, help players feel lucky by wishing them luck, celebrating wins, and providing fast service to keep them in action, recognizing and making players feel special by using the guests’ names, remembering what they like and anticipating their needs, and providing a spotless, pleasant, and clean environment, which includes dressing neat and clean and being well groomed. By joining the Harrah’s team, you are committing yourself to these values and acknowledging your dedication to truly great service.

Essential Job Functions:

• Greet each guest as they arrive with enthusiasm and a smile
  
• Make sure you open doors for all guests, men and women
  
• Prior to parking vehicle, quickly check it for damage, dents, scratches, broken glass, and document the damage seen on the vehicle ticket
  
• Safely park the vehicle in the designated Valet parking spot/ or directed by Management Team, make sure the windows are rolled up, keys are in hand and lock the doors (do not put keys in pocket)
  
• Give keys to Key Attendant
  
• Assist with transport baggage of arriving/departing guests if necessary
  
• Retrieve vehicles in a safe and timely manner, opening the doors for guests and thanking them for coming to Harrah’s
  
• Make sure each guest receives a claim ticket and a ticket must be collected upon retrieval of vehicle
  
• Handle customer interaction, complaints and challenging situations while maintaining a positive and upbeat attitude
  
• Creates a positive and “luck building” environment for guests and other employees

Job Requirements:

• Ability to read, write and speak English
  
• Must be able to operate Manual/Automatic automobiles
  
• Must be able to lift up to 70 lbs.
  
• Ability to stand, walk, jog/run for extended periods of time according to business demands (minimum of 3 miles per day)
  
• Must perform duties with a sense of urgency
  
• Ability to deal with a variety of people in a courteous and professional manner
  
• Must present a professional, clean and “Crisp” appearance
  
• •Ability to work outside, exposed to both hot and cold climates
  
• Ability to bend, reach, twist and maneuver through crowds
  
• Ability tolerate second hand smoke
  
• No moving violations within the past 2 years

Apply Online (http://harrahs.hodesiq.com/careers/apply_online_1.asp?LocID=17&JobID=1324472&User_ID=)