The vision of Harrah’s North Kansas City Casino and Hotel and Harrah's Entertainment, Inc. is for each of our brands to be the overwhelming first choice of its targeted customers for casino entertainment. When you work at Harrah’s, your most important responsibility is providing truly great service to every guest every time and be UPBEAT AND POSITIVE. You’ll see this in the fundamentals of how we run our business, how we deliver and measure great service, and the policies to support it. All Harrah’s employees are expected to provide fast and flawless service, promote our Total Rewards program, help players feel lucky by wishing them luck, celebrating wins, and providing fast service to keep them in action, recognizing and making players feel special by using the guests’ names, remembering what they like and anticipating their needs, and providing a spotless, pleasant, and clean environment, which includes dressing neat and clean and being well groomed. By joining the Harrah’s team, you are committing yourself to these values and acknowledging your dedication to truly great service.

Provides wine, liquor, and related bar service to guests at assigned stations. Adheres to the guest service requirement listed above.

Provides fast, friendly, professional beverage service to casino guests and beverage servers. (2 minute or less production cycle for 15 drink tray)
Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required
Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
Maintains clean and stocked workstation
Operates a cash register, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
Monitors guest consumption of alcohol and intervenes as needed according to guidelines
Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
Promotes casino events and programs
Works closely with Gold Card Center to promote new card sign up programs.
Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
Provides personalized service and uses guest name
Resolves service problems according to guidelines
Integrates “Flair Bartending” skills into normal production sequences. These skills include but are not limited to:
Spinning shaker tins
Flipping shaker tins
Flipping the shaker tin behind the back
Multi pouring with shaker tins
Reverse bottle grabs
The glass toss
The garnish toss
Flipping bottles

Knowledge, Skills & Education Preferred:
Must be 21 years of age
Read, write legibly, understand and speak English
Excellent customer service/communication skills
Count money and change correctly
Know cocktail ingredients and proper mixing and pouring techniques
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must maintain high appearance standards as prescribed by Beverage department.

Physical Requirements:
Must be physically mobile with reasonable accommodation
Must be able to respond to visual and oral cues
Must be able to lift and carry up to 75 lbs.
Must be able to read, write, and understand English.

Apply Online (http://harrahs.hodesiq.com/careers/apply_online_1.asp?LocID=17&JobID=1233623&User_ID=)