Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Responsible for taking all food orders and providing service to all guests in assigned restaurant. Sets tables in assigned station and ensures all glassware, flatware and china are clean, polished and placed in proper positions. Greets guests after seating and takes all orders for food and beverages. Enters data into computerized ordering system. Serves food and beverage to guests and assures quality service is provided at all times. Periodically returns to table during meal to refill glasses, replenish bread and butter, and replace ashtrays. Removes all dishes, silverware and condiments after guests have completed their entrees. Presents check after meal is completed, receives payment and returns change. Assists guests when they are leaving the dining room. Communicates all food problems to management. Stocks condiments, ice and side stands when regular duties are complete. Attends to the need of the customers as much as possible by lighting their cigarettes, puling out their chairs, issuing a fresh napkin, etc. Carries approved corkscrew, pens and lighters as a standard part of the uniform. Completes special assignments for management as requested.

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