Inspires with a clear direction and gets others excited about being a part of the company. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by assessing service problems using player feedback or data. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events and is present and visible at customer events. Takes personal responsibility for creating an atmosphere of luck.

Directs and supervises activities in assigned zone, with the assistance of the Security force. Trains Security personnel. Coordinates Casino Control Commission regulations and company policies to ensure effective performance. Assists Security Shift Manager in Security functions to include scheduling, monitoring of alarms and reporting of disorder on premises. Ensures that posts in their zones are properly manned and that reliefs are provided. Evaluates performance of personnel under supervision. Conducts investigations as assigned. Maintains approved vendors list, and keeps CCC exclusion list current and enforced. Maintains record of undesirable patrons, and maintains liaison with Law Enforcement Agencies-City, State and Federal, and provides testimony in court when required. Conducts background inquiries of new hires with law enforcement agencies. Maintains liaison with Investigation Units of other Hotel/Casinos and local authorities. Operates motorized vehicle, i.e. company van.

High school diploma, extensive professional and college level training. Leadership, supervisory and interpersonal skills. Extensive supervisory level experience, and/or casino security experience, or combination thereof. Investigating experience preferred. Must have a valid NJ State Driver's License. Must be able to obtain a NJ Casino Employee License.

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