Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Recommends and implements change to improve overall employee and guest satisfaction. Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results. Establishes and endorses the business objectives, ethics and values of Harrah’s Entertainment Inc. in accordance with the Code of Commitment.
Performs the following for Caesars and Bally’s Atlantic City: Develops and maintains excellent rapport with quality gaming customers. Attracts, develops and retains new player patronage through personalized service. Assists in the development of programs to increase player worth while staying within established comping guidelines. Represents management at special events. Greets and hosts customers maintaining a high standard of courtesy, friendliness and a hospitable attitude. Assists customers in following procedures to obtain show reservations and complimentary privileges. Arranges special services for quality customers including air and ground transportation, accommodations, yachting excursions, and tickets to sporting events. Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels. Assists in phone solicitation. Observes all employees in their customer contacts and works with supervisors in improving visual friendliness and courtesy. This position is not authorized to issue cash comps of $10,000 or more pursuant to N.J.A.C. 19:41-1.1. Position is located in a cigarette smoke environment. Position is designated as Atlantic City Operations for cross-property marketing purposes.

College degree or equivalent preferred; good communication skills; bilingual. Three to five years in Casino Operations or Customer Development. Advanced customer service skills and problem-solving skills. Must be able to obtain a NJ Casino Employee License.

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