JOB SUMMARY:
Park and retrieve player vehicles safely and courteously ensuring that the highest level of customer service is achieved and maintained.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receive vehicles from players and issue parking ticket.
  
• Open all vehicle doors and welcome players to the property.
  
• Handle player vehicles safely and cautiously at all times.
  
• Accurately complete parking ticket with emphasis on the vehicle damage survey.
  
• Park and fully secure vehicle in approved lots or spaces.
  
• Handle keypacks responsibly and return complete keypack to the Valet keystation.
  
• Be aware of retrieval indication system and deliver vehicles quickly and safely.
  
• Hustle at all times when in and around the main entrance to the casino.
  
• Assist handicapped players with entry and exit to the casino and their vehicles.
  
• Ensure that player problems are handled in an effective and courteous manner.
  
• Ensure that appropriate service recovery measures are followed through to ensure player satisfaction with our services and employees.
  
• Be flexible and receptive to change in work environment and procedure.
  
• Participate in departmental and property-wide discussions, meetings, and service initiatives.
  
• Be a participative member of the team by volunteering and being involved in projects, committees, and task forces by providing input and suggestions. Contribute to the improvement of the business with ideas.
  
• Work with all departments for the overall good of the casino.
  
• Assist with on and off-property transportation needs.
  
• Adhere to regulatory, departmental and company policies in an ethical manner.
  

MINIMUM QUALIFICATIONS:

• High School or G.E.D. required
  
• Valid N.C driver’s license required, CDL preferred.
  
• Previous Valet or transportation experience preferred.
  
• Ability to drive and operate all types of passenger vehicles and light trucks required.
  
• Ability to drive vehicles with manual transmissions required.
  
• Must demonstrate the following essential knowledge and skills:
  
• Strong oral and written communication skills
  
• Strong interpersonal skills
  
• Ability to handle multiple priorities in a fast-paced environment
  
• Ability to operate vehicles in a variety of extreme traffic and weather situations.
  
• Ability to distinguish vehicles according to make, model and color.
  
• Ability to work independently
  
• Professional appearance
  
• Documented teamwork behaviors and attitudes
  

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to bend, reach, kneel, twist and grip items.
  
• Must be able to stand for long periods of time.
  
• Must be able to maneuver to all areas of casino and surrounding property.
  
• Respond to visual and aural cues.
  
• Read, write and speak English.
  
• Operate in mentally and physically stressful situations.
  
• Exposure to loud noises and secondary smoke.
  
• Exposure to outdoor weather situations.
  

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Entertainment, Inc. reserves the right to make changes to the above job description whenever necessary. 9.24.01

Apply Online (http://harrahs.hodesiq.com/careers/apply_online_1.asp?LocID=3&JobID=1323659&User_ID=)